Relationship Banker Business Specialist

PNC; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

PNC is seeking a Relationship Banker Business Specialist to join the Retail Branch team at 18th and Walnut Street, Center City Philadelphia. The role focuses on acquiring and expanding consumer and business banking opportunities under 2M in sales revenue, delivering an exceptional client experience from onboarding to servicing.

You will lead proactive lead generation, leverage product knowledge, and collaborate with ecosystem partners to grow share of wallet while ensuring compliance and risk

Qualifications

• University/college degree required with <1 year of professional experience.
• In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Lead generation and referrals; collaborate with ecosystem partners to grow share of wallet.
• Develop ecosystem leadership inside/outside the branch with COI; coordinate with partners for client needs.
• Differentiate client experience through tailored solutions across deposits, lending, cash management, payments and investing.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Bachelor's

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC’s Retail Branch organization, you will be based at 18th and Walnut Street in Center City Philadelphia.

Job Profile

R220557

Job Description

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Proactive lead management and referral generation—leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households. Responsible for managing and growing Business Banking relationships under 2MM in sales revenue. Takes action, using client information from various sources and translates it to actionable sales strategy and tactics. Generates quality referrals to ecosystem partners. Leverages tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside of the branch as a COI. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow‑up.
• Client experience and hospitality management—differentiates the client experience through advanced conversation skills. Delivers client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing. Solves clients’ problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs with the client.
• Works with branch team to help them identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Creates client loyalty and grow client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and position PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Qualifications

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, paid time off varies by eligibility: maternity and/or parental leave; up to 11 paid holidays per year; 9 occasional absence days per year, unless otherwise required by law; between 15 to 25 vacation days per year, depending on career level; and additional benefits of years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.