Relationship Banker Business Specialist

PNC; Philadelphia (Philadelphia County); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Short- and long-term disability protection

Educational assistance

Maternity and/or parental leave

Robust wellness program

Résumé du poste

PNC Financial Services Group, Inc. is seeking a skilled Relationship Banker Business Specialist based in Philadelphia, PA. This role focuses on expanding client relationships and delivering exceptional service through collaboration.

The ideal candidate holds a Bachelor’s degree, possesses strong banking skills, and is adept at proactive sales strategies. The position offers a supportive work culture and robust benefits, including financial incentives and professional growth opportunities.

Qualifications

• University/college degree with < 1 year of professional experience.
• Successful completion of a formal development program may suffice.
• Comparable combination of education and experience may be considered.

Responsabilités

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Achieves business results through collaborative leadership.
• Responsible for proactive lead generation and branch appointments.
• Delivers a differentiated client experience from acquisition to servicing.
• Generates quality referrals to ecosystem partners.

Connaissances

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Banking Products

Business Acumen

Customer Experience Management

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Prospecting

Selling

Understanding Customer Needs

Formation

Bachelor’s degree

Description du poste

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's Retail Branch organization, you will be based at 8340 Germantown Ave Philadelphia, 19118. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.


• Achieves business results through leadership and productive collaboration with a wide range of ecosystem partners.


• Responsible for proactive lead generation and appointments conducted inside and outside of branch.


• Delivers a differentiated client experience from acquisition through onboarding and servicing.


• Leverages experience and acquired knowledge of bank products and services to grow share of wallet and attract new consumer and business households.


• Manages and grows Business Banking relationships under 2MM in sales revenue.


• Translates client information from various sources into actionable sales strategy and tactics.


• Generates quality referrals to ecosystem partners.


• Leverages tools and protocols to maximize business results.


• Develops ecosystem leadership inside and outside of the branch as a COI.


• Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.


• Identifies the resource or team best equipped to meet client needs and introduces the client accordingly.


• Holds partners accountable for routine updates and referral follow‑up.


• Differentiates the client experience through advanced conversation skills.


• Delivers client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing.


• Solves clients’ problems courteously and with urgency, escalating where necessary.


• Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique client needs.


• Works with branch team to identify consumer and business banking opportunities to create referrals.


• Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.


• Creates client loyalty and grows client share of wallet through a differentiated client experience.


• Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.


• Educates clients on options for managing financial transactions by leveraging technology, tools and resources.


• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.


• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.


• Demonstrates heightened scrutiny to identify and avoid loss.


• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Preferred Skills

• Accountability


• Banking


• Client Loyalty


• Customer Experience (CX)


• Customer Service


• Identifying Opportunities


• Leveraging Technology


• Proactive Sales Competencies


• Banking Products


• Business Acumen


• Customer Experience Management


• Digital Awareness


• Effective Communications


• Managing Multiple Priorities


• Matrix Management


• Prospecting


• Selling


• Understanding Customer Needs

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Bachelor’s

Certifications & Licenses

No required certifications or licenses.

Background Checks

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)


• Dental and vision options


• Employee and spouse/child life insurance


• Short‑ and long‑term disability protection


• 401(k) with PNC match, pension and stock purchase plans


• Dependent care reimbursement account; backup child/elder care


• Adoption, surrogacy, and doula reimbursement


• Educational assistance, including select programs fully paid


• Robust wellness program with financial incentives


• Maternity and/or parental leave


• Up to 11 paid holidays each year


• 9 occasional absence days each year, unless required by law


• 15–25 vacation days each year, depending on career level and years of service

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California residents: Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.