Relationship Banker Business Specialist

PNC; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

401(k) with company match

Paid time off

Job summary

PNC is hiring a Business Banking Specialist for the Indianapolis, IN area. The role focuses on acquiring and expanding consumer and business banking opportunities under 2 million in sales revenue, leading cross‑functional collaboration, and delivering a differentiated client experience from onboarding to servicing.

You will leverage bank products, cultivate relationships, and generate referrals with ecosystem partners to maximize business results while following risk and policy guidelines.

Qualifications

• Bachelor's degree. No required certification(s) or licenses.
• 1 year or less of professional experience or completion of a formal development program.

Responsibilities

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Lead and collaborate with ecosystem partners to achieve business results.
• Generate proactive leads and set appointments inside and outside the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Grow Business Banking relationships and translate client information into actionable strategy.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Business Acumen

Customer Experience Management

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Prospecting

Selling

Understanding Customer Needs

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's retail banking organization, you will be based in Indianapolis, IN at the Southern Plaza branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Responsible for proactive lead generation and appointments conducted inside and outside of branch.
• Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households.
• Manages and grows Business Banking relationships under 2MM in sales revenue.
• Translates client information from various sources to actionable sales strategy and tactics.
• Generates quality referrals to ecosystem partners and leverages tools and protocols to maximize business results.
• Develops ecosystem leadership inside and outside of the branch as a COI.
• Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
• Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly.
• Holds partners accountable for routine updates and referral follow‑up.
• Differentiates the client experience through advanced conversation skills, delivers client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
• Solves clients’ problems courteously and with urgency, escalating where necessary.
• Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.
• Works with branch team to help them identify consumer and business banking opportunities to create referrals.
• Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Creates client loyalty and grows client share of wallet through a differentiated client experience.
• Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.
• Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
• Exhibits Customer Focused and Managing Risk behaviors as defined by PNC.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Skills and competencies include:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Work experience: Roles at this level typically require a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education: Bachelor's degree. No required certification(s) or licenses.

Background check: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits for eligible full‑time employees, including:

• Medical/prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level; years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents: Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.