Relationship Banker 2 NMLS

US Bank; Springfield (MO); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Healthcare

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Parental leave

Résumé du poste

U.S. Bank is hiring a Relationship Banker to engage customers across in-person, appointment, and digital channels. You will build trusted client relationships, assess banking needs, open accounts, and process transactions while educating clients on digital tools and services.

The role emphasizes a digital-first mindset and collaboration with branch teams to deliver an optimal client experience. You will participate in sales campaigns and leverage available resources to meet client goals, with

Qualifications

• High school diploma or equivalent.
• 4–5 years of retail banking experience.
• Knowledge of bank policies, procedures and support systems.
• Experience with digital products and self-service technologies.
• Ability to identify customer needs and recommend solutions.
• Experience with sales campaigns/promotions.

Responsabilités

• Builds relationships with clients through multiple channels including in-person and virtual.
• Attends to customers' banking needs and processes basic transactions.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital products and self-service options.
• Collaborates with branch teammates to serve clients with excellence.

Connaissances

Relationship building

Client engagement

Digital banking

Sales campaigns

Customer service

Interpersonal skills

Financial services

Formation

High school diploma

Outils

NMLS registration

Description du poste

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Relationship Bankers build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs.

Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Basic Qualifications

• - High school diploma or equivalent
• - Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training

Preferred Skills/Experience

• - Proven ability to build and foster relationships with clients through proactive outreach and follow up
• - Ability to effectively engage and communicate with clients
• - Thorough knowledge of applicable bank and branch policies, procedures and support systems
• - Thorough knowledge of all retail products and services
• - Proven customer service and interpersonal skills
• - Experience in participating in sales campaigns/promotions
• - Experience with using and demonstrating digital products and self-service technologies
• - Ability to explore and identify a customer's true needs while leveraging a digital first mindset
• - Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
• - Experience in the financial services industry preferred

Benefits

• - Healthcare (medical, dental, vision)
• - Basic term and optional term life insurance
• - Short-term and long-term disability
• - Pregnancy disability and parental leave
• - 401(k) and employer-funded retirement plan
• - Paid vacation (from two to five weeks depending on salary grade and tenure)
• - Up to 11 paid holiday opportunities
• - Adoption assistance
• - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• - Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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