Relationship Banker 1

UBank; Huntington (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

UBank is seeking a dedicated Bank Teller to serve as the frontline representative responsible for processing daily transactions and delivering excellent customer service.

The role involves handling cash, checks, transfers, and guiding customers on banking products while ensuring accuracy, security, and regulatory compliance. This is a full-time, in-branch position based in Texas, with standard hours and performance tied to accuracy and customer satisfaction.

Qualifications

• High school diploma or GED required; vocational training is a plus.
• 1+ year cash-handling or customer-facing experience preferred.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, and check cashing with accuracy.
• Count and reconcile cash drawer; manage cash and supplies.
• Greet customers, answer inquiries, resolve issues while maintaining confidentiality.
• Identify customer needs and promote banking products and services.
• Verify identities and adhere to security policies and regulations.
• Maintain proper handling of documents and reordering supplies.

Skills

Numeracy

Customer Service

Communication

Technical Proficiency

Security Awareness

Sales Aptitude

Education

High school diploma or GED

Tools

Banking software

ATMs

Job description

A Bank Teller serves as the frontline representative of the bank, facilitating daily financial transactions and delivering exceptional customer service. The role involves handling cash, checks, money transfers, and guiding customers on bank products, all while ensuring accuracy, security, and compliance with policies and regulations.

Core Responsibilities

• Process Transactions: Handle deposits, withdrawals, transfers, loan payments, cash advances, and check cashing. Issue money orders, cashier’s checks, savings bonds, and traveler’s checks.
• Cash Management: Count and package currency; reconcile cash drawer at the beginning and end of each shift. Monitor ATM deposits/withdrawals (where applicable).
• Customer Service: Greet customers, answer inquiries, resolve issues professionally, and maintain confidentiality. Assist customers with opening/closing accounts, ordering checks or debit cards, and navigating digital banking.
• Sales & Referrals: Identify and discuss customer needs; cross-sell bank products like checking, savings, credit cards, and loans. Refer clients to specialized services when appropriate.
• Security & Compliance: Verify customer identities and detect counterfeit currency or potential fraud. Adhere to internal controls, bank policies, and federal regulations (e.g., CTRs, Reg CC, confidentiality, robbery protocols).
• Cash Inventory & Supplies: Maintain adequate supplies and ensure proper handling of documents, ticket capture, and reordering.

Required Qualifications & Skills

Education: High school diploma or GED; vocational training or part-time college is beneficial.

Experience: Preferably 1+ year in cash-handling roles (banking, retail, or hospitality).

• Numeracy & Attention to Detail: Strong math skills for counting, balancing, and minimizing errors.
• Customer Service & Communication: Friendly, patient, and professional interaction skills.
• Technical Proficiency: Comfortable with banking software, ATMs, and digital platforms.
• Security Awareness: Capable of identifying fraud and upholding security protocols.
• Sales Aptitude: Ability to engage customers and promote relevant banking products.

Physical Requirements & Work Environment

Full-time in-branch role, with occasional hours depending on the branch. Involves standing for extended periods and handling cash/documents regularly. Fast-paced environment with performance tied to accuracy, compliance, and customer satisfaction targets.

Performance Metrics

• Accuracy: Cash drawer accuracy and transaction error rates.
• Customer Satisfaction: Service ratings, resolution times, and complaint handling.
• Sales Goals: Number of referrals, account openings, and product cross-sells.
• Compliance Standards: Audit results, fraud detection, and adherence to regulatory procedures.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We are committed to creating an inclusive and equitable workplace where everyone feels valued and empowered.If you need assistance or an accommodation during the application or hiring process, please contact us at [e-mail]