Relationship Banker

F.N.B. Corporation; Wilkesboro (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

F.N.B. Corporation is seeking a Relationship Banker at its Wilkesboro location. The role focuses on delivering excellent customer service, handling routine banking transactions and account servicing while identifying cross-sell opportunities for bank products and services.

The incumbent will adhere to bank policies, risk controls, and core values, and may work at multiple market locations as needed. Strong communication and organizational skills are essential for success.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear written and verbal communication.
• Strong organizational and time-management abilities.
• Attention to detail in processing banking transactions.
• Proficient with basic computer software and banking systems.

Responsibilities

• Assist customers with everyday banking needs and account servicing.
• Promote bank products and services, referrals, and cross-sell opportunities.
• Process transactions accurately and efficiently at the teller line.
• Maintain data quality for referrals, customers, and applications.
• Comply with all bank policies, risk and regulatory guidelines.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

PC literacy

MS Word

MS Excel

Sales & referrals

Education

High School or GED

Job description

Primary Office Location:

301 West Main Street. Wilkesboro, North Carolina. 28697.

Join our team. Make a difference - for us and for your future.

Position Title: Relationship Banker

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

0

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.