Relationship Banker

Valley National Bank; Westwood (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Valley National Bank in Westwood, NJ seeks a customer-focused teller to grow relationships, open accounts, and cross-sell loans. You will meet with customers to assess needs, deliver friendly service, and promote online banking.

The role requires accurate transaction processing, cash handling as Vault Teller, participation in community CRA initiatives, and adherence to policies. You will mentor staff and contribute to a high-quality banking experience.

Responsibilities

• Grow existing relationships and acquire new ones via consistent sales, lead management, and proactive cross-selling.
• Deliver exceptional customer service aligned with the bank's mission, offering friendly, professional, solution-oriented service.
• Maintain strong knowledge of bank products and services, educating customers and cross-selling to meet financial needs.
• Present a confident, professional demeanor to establish trust, identify needs, and recommend financial solutions.
• Meet with customers to assess financial needs, maximize sales, open accounts (checking, savings, CDs, IRAs) and discuss loans.
• Demonstrate and promote online and mobile banking capabilities.
• Meet customer expectations and service standards; assist with sales referrals and mentor branch staff.
• Process transactions accurately using technology; balance cash drawer and operate teller equipment.
• Serve as Vault Teller, managing currency/coin orders and distribution within limits.
• Participate in community events and CRA initiatives and programs.
• Report significant matters to management while maintaining knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.