Relationship Banker

F.N.B. Corporation; Watsontown (Northumberland County); On-site; USD 35,000 - 50,000; Full time

Job summary

F.N.B. Corporation is seeking a Relationship Banker to work at our branch in Watsontown, Pennsylvania. The successful candidate will promote the sales process by greeting customers, identify their needs, and recommend bank products. You will be responsible for achieving sales goals and performing routine operational duties.

This position requires a High School diploma or GED, and excellent customer service and communication skills. FNB values diversity and is committed to ensuring a discrimination-free workplace.

Qualifications

• 0 years of experience required.
• Excellent customer service and communication skills required.
• Detail-oriented with the ability to use job-related software.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs.
• Make recommendations for selling and cross-selling bank products.
• Achieve weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Perform routine operational duties including teller transactions.
• Serve as a risk manager per F.N.B. Corporation’s risk management program.

Skills

Excellent customer service skills

Excellent communication skills

Excellent organizational skills

Detail-oriented

Ability to use a personal computer

Basic MS Word skills

Intermediate MS Excel skills

Basic MS PowerPoint skills

Knowledge of banking policies

Sales and customer service skills

Education

High School or GED

Job description

Position Title

Relationship Banker

Business Unit

Retail

Reports to

Varies Based on Assignment

Primary Office Location

300 Main Street. Watsontown, Pennsylvania. 17777.

Position Overview

This position is expected to develop proficiency in basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross‑selling of Bank products and services.
• Identify and achieve individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Perform other related duties and projects as assigned.
• Serve as a risk manager by understanding, reporting, responding to, managing and monitoring risk encountered daily per F.N.B. Corporation’s risk management program.

Minimum Level of Education Required

High School or GED

Minimum # of Years of Job Related Experience Required

0

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures, consumer products and services
• Sales and customer service skills

Licensures/Certifications Required

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.