Relationship Banker

vnbcareers; Waldwick (NJ); On-site; USD 42,000 - 58,000; Full time

Job summary

vnbcareers is seeking a Bank Teller/Customer Service Associate in Waldwick, NJ to grow customer relationships and provide exceptional service. You will handle accounts, cross-sell products, and assist with branch operations and community initiatives.

The role requires strong communication, cash handling, and familiarity with banking software, with a focus on accuracy and regulatory compliance. Training includes CRA involvement and a supportive team environment.

Qualifications

• HS diploma or GED required; 1 year banking/branch ops experience preferred.
• Strong written and verbal communication; customer-focused.
• Proficient with banking software and cash handling.

Responsibilities

• Grow existing relationships and acquire new customers through sales execution, lead management, and cross-selling.
• Deliver exceptional customer service aligned with the bank's mission, friendly and professional.
• Educate customers on bank products/services and cross-sell to meet financial needs.
• Present a confident, professional demeanor to establish trust and assess needs; recommend financial solutions.
• Meet with customers to assess needs; open new accounts (checking, savings, CDs, IRAs) and discuss loans.
• Promote online and mobile banking capabilities.
• Meet service quality standards; participate in sales referrals and coach branch staff.
• Process transactions efficiently; balance cash drawer and operate teller equipment.
• Serve as Vault Teller; manage currency/coin orders and distribution.
• Participate in community events and CRA initiatives.
• Report significant matters to management; ensure compliance with policies.

Skills

Communication

Customer service

Cash handling

Problem solving

Regulatory compliance

Tech proficiency

Education

High School Diploma or GED

Associates or Bachelor's degree

Tools

FIS/IBS

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.


• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.


• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.


• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.


• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.


• Demonstrates and promotes online and mobile banking capabilities.


• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.


• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.


• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.


• Participate in community events and supports CRA initiatives, activities, and programs.


• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.


• Adhere to the bank's code of conduct and all policies and procedures.

Required Skills:

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.


• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.


• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.


• Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.


• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.


• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.


• Detail oriented, strong organizational skills, and high degree of accuracy.


• Ability to manage multiple projects simultaneously.


• Proficient computer skills.

Required Experience:

• High School Diploma or GED equivalent; and minimum of 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.

Preferred Experience:

• Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field.


• FIS/IBS (Integrated Banking Solutions).