Relationship Banker

NBT Bancorp; Town of Harrietstown (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Wellbeing initiatives

Community involvement opportunities

Job summary

NBT Bancorp, Inc. is seeking a Relationship Banker in New York to deliver high-quality, consultative customer service. The role involves processing a range of transactions, opening deposit accounts, and cross-selling banking products to meet customer needs.

The position requires strong communication and analytical skills and may involve in-person or phone interactions. The ideal candidate has a High School Diploma or equivalent, with at least one year in related banking roles and experience in

Qualifications

• High School Diploma or Equivalent.
• Minimum one year experience in related banking positions preferred.
• Previous customer service, sales and consumer lending experience preferred.

Responsibilities

• Process daily transactions and general customer/account servicing with high accuracy and efficiency per policy.
• Provide consultative service to understand customer needs and cross-sell products and services.
• Assist with opening and processing of deposit accounts and consumer lending transactions.
• Participate in community events and provide training or guidance as needed.

Skills

Customer Service

Sales Experience

Cash Handling

Credit Reports

Communication

Team Player

Education

High School Diploma or Equivalent

One year banking experience

Job description

Pay Range: $18.50 - $23.42

The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customer's needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone.

Education and Experience:

• High School Diploma or Equivalent
• Minimum one year experience in related banking positions preferred
• Previous customer service, sales and consumer lending experience preferred

Skills and Abilities:

• Proficient reading, writing, communication and mathematical skills
• Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports
• Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems
• Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities
• Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills
• Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team
• Proficient computer skills

Unique Job Characteristics and Requirements:

• Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S.A.F.E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)

Tasks Performed:

• 45% - Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Will adhere to security measures and controls to minimize any potential losses to the company. This individual may have the authority to provide any necessary system overrides as required at the discretion of the Branch and Market Manager.
• 45% - Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to be able to deliver viable solutions for the customer. Engages in referral and relationship management in accordance with established objectives and goals. Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary. Has a working knowledge of lending, including the ability to discuss credit reports, credit scores, etc. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.
• 5% - Participates in community events that support efforts with the Community Reinvestment Act CRA.
• 5% - Performs other duties as assigned which may include providing guidance and conducting training for other employees.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to a Maximum of 20 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.