Relationship Banker

Columbia Bank; Springfield (AL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive incentives

Professional development

Career growth

Job summary

Columbia Bank is seeking a Relationship Banker to grow client relationships, provide tailored financial solutions, and educate customers on digital and traditional banking options. You will open deposit accounts, originate consumer loans, and partner with internal teams to meet clients’ financial goals.

The role emphasizes community engagement, ongoing education, and proactive outreach to build a healthy loan and deposit portfolio while delivering excellent service in line with Breakthrough

Qualifications

• High School Diploma or GED required.
• 2 years of banking and/or demonstrated sales experience required.
• 2 years developing current and new client relationships, achieving sales goals, and building referral sources in banking or retail environment with client service and cash handling experience required.
• 2 years in a lending function with loan origination and processing functions required.
• In-depth knowledge of Consumer and Business products and services.
• Demonstrated proficiency in consumer and business lending.
• Demonstrated proficiency in consumer lending and basic business lending skills.
• Ability to understand cash flow, financial statements, and market risk.
• Ability to build technology skills in delivery channels including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and business banking applications.
• May be authorized to act as a Bank MLO with SAFE Act compliance; MLO status may be limited to open-end transactions like HELOCs.

Responsibilities

• Engage clients and prospects in client/f financial reviews to provide solutions and uncover needs.
• Maintain direct contact with external and internal clients, delivering outstanding service.
• Open new deposit accounts and originate consumer loans.
• Originate consumer loans and some small business loans; actively build a loan and deposit portfolio.
• Educate customers about services originated by internal partners such as Treasury Management.
• Perform proactive outbound calls to current and prospective customers; participate in community meetings.
• Develop a pipeline of prospects from branch activities and outbound development.
• Independently support and resolve client issues with digital products and services.
• Support the community through events, volunteerism, and sponsorships.

Skills

Relationship building

Sales experience

Customer service

Lending proficiency

Digital banking knowledge

Education

High School Diploma or GED

Tools

CRM software

Mortgage origination systems

Job description

About the Role

Relationship Bankers build meaningful, long-term client relationships by exhibiting Breakthrough Client Service Standards and providing customized solutions to help clients achieve their financial goals. This includes offering sound financial advice, and often collaborating with internal Bank partners. Relationship bankers are expected to be active in the community and engage customers where and how they prefer to bank by providing education on digital and traditional solutions to achieve their banking needs.

• Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Make recommendations and follow through on commitments to clients.

• Maintains direct contact with external and internal clients, delivering outstanding service in alignment with the bank’s Breakthrough Client Service Standards.

• Primary associate in the branch to open new deposit accounts and to originate consumer loans.

• Originates consumer loans and some small business loans and is actively building and maintaining a loan and deposit portfolio.

• Educates customers about the availability of services originated by internal partners such as Treasury Management services.

• Performs proactive outbound phone calls to current and prospective consumer and small business customers. May partner with branch Manager to do outbound business development meetings in the community.

• Develops a pipeline of prospects from in branch and outbound business development activities.

• Independently supports and resolves client issues with digital products and services.

• Supports the community, which may include events during and after business hours, weekends, volunteerism, and other forms of community sponsorship.

About You

• High School Diploma or GED, required.

• 2 years of banking and/or demonstrated sales experience required.

• 2 years developing current and new client relationships, achieving sales goals, and building referral sources in banking or retail environment with client Service and cash handling experience required.

• 2 years in a lending function with loan origination and processing functions required.

• In-depth knowledge of Consumer and Business products and services.

• Demonstrated proficiency in consumer and business lending.

• Demonstrated proficiency in consumer lending and basic business lending skills.

• Ability to understand cash flow, financial statements, and market risk.

• Demonstrates desire and ability to build upon technology skills in various delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and business banking applications.

• This position may require you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.

• This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.

• Professional Development: Grow your skills with our tailored premier banker programs.

• Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $19.00 - $23.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s).

1011 Harlow Road Springfield OR 97477

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.