Relationship Banker

F.N.B. Corp.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh is seeking a Relationship Banker to support consumer banking services and growth. You will greet customers, handle account transactions, and promote bank products, while building relationships through referrals and outbound calls.

The role emphasizes high-quality service, adherence to policies, and collaboration with the manager and team to meet weekly sales targets and deliver a positive customer experience.

Qualifications

• High School diploma or GED.
• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Strong interpersonal and organizational abilities.
• Detail-oriented with analytical thinking.
• Proficient with MS Word, Excel, and PowerPoint at least at a basic/intermediate level.

Responsibilities

• Greet customers and identify banking needs, leveraging sales leads and outbound calls.
• Promote and refer bank products and services; achieve weekly sales/referral goals.
• Input and maintain referrals, customers, and applicants in branch systems with data quality.
• Handle routine teller transactions and account servicing in line with policies.
• Support lifecycle of relationships from new to existing, following consumer banking standards.
• Adhere to risk management and regulatory compliance requirements; assist with miscellaneous duties.

Job description

Primary Office Location:420 Grant Avenue. Pittsburgh, Pennsylvania. 15209.Join our team. Make a difference - for us and for your future.Position Title: Relationship BankerBusiness Unit: RetailReports to: Varies Based on AssignmentPosition Overview:This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.Primary Responsibilities:Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.Performs other related duties and projects as assigned.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:High School or GEDMinimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:0Skills Required to Perform the Primary Responsibilities of this Position:Excellent customer service skillsExcellent communication skills, both written and verbalExcellent organizational, analytical and interpersonal skillsDetail-orientedAbility to use a personal computer and job-related softwareMS Word - Basic LevelMS Excel - Intermediate LevelMS PowerPoint - Basic LevelExperience in a related position.Knowledge of banking policies, procedures consumer products and services.Sales and customer service skills.Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.Physical Requirements or Work Conditions Beyond Traditional Office Work:May require overnight travel for training purposes, particularly during onboardingEqual Employment Opportunity (EEO):It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.