Relationship Banker

Valley Bank; North Plainfield (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Valley Bank is actively seeking a Relationship Banker to drive branch growth by deepening existing customer relationships and acquiring new ones through consistent sales execution and proactive cross selling.

The role focuses on delivering exceptional customer service, maintaining knowledge of bank products, and promoting online and mobile banking capabilities while meeting service quality and compliance standards.

Qualifications

• Requires strong written and spoken communication and customer-service focus.
• Understanding of retail banking products and cross-selling ability.
• Experience with branch operations and basic financial needs assessments.

Responsibilities

• Drive branch growth by deepening relationships and acquiring new customers.
• Provide exceptional customer service aligned with the bank’s mission and professional standards.
• Educate customers on all bank products and services; cross-sell to meet financial needs.
• Present a confident and professional demeanor to establish trust and gather customer needs.
• Open new accounts (checking, savings, CDs, IRAs) and discuss loan products.
• Promote online and mobile banking capabilities.
• Meet service-quality standards and assist in coaching branch staff.
• Handle transactions efficiently using tellers equipment and cash drawers.
• Support CRA initiatives and participate in community events.

Skills

Communication

Customer service

Analytical

Decision making

Multitasking

Computer skills

Education

High School Diploma or GED

Associate or Bachelor’s degree

Tools

FIS/IBS

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients—that includes all our associates as well.

The Relationship Banker is responsible for driving branch growth by deepening existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling. This role delivers exceptional customer service in alignment with the bank’s mission by engaging clients with professionalism, confidence, and a strong understanding of their financial needs.

Responsibilities

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank’s mission, engaging customers with friendly, professional, and solution‑oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross‑selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full‑service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrate and promote online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers’ transactions efficiently while leveraging technology to enhance service. Maintain and balance a cash drawer and utilize teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and support CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank’s code of conduct and all policies and procedures.

Required Skills

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal—customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem‑solving, and decision‑making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions which include making on‑the‑spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Required Experience

• High School Diploma or GED equivalent; and minimum of 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.

Preferred Experience

• Associate’s degree or Bachelor’s degree with concentration in accounting, business, finance, economics or a related field.
• FIS/IBS (Integrated Banking Solutions).