Relationship Banker

vnbcareers; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

vnbcareers is seeking a Banking Teller/Customer Service Associate to grow customer relationships, process transactions, and open accounts at our New York branch. You will cross-sell banking products, promote online/mobile banking, and ensure service quality while maintaining accuracy and compliance.

The role requires a High School Diploma or GED and at least one year in customer service, retail sales, or cash handling.

Qualifications

• High School Diploma or GED required with cash handling/retail experience.
• Strong customer service and cross-selling knowledge.
• Ability to assess customer financial needs and provide solutions.
• Attention to detail and accuracy in transactions.
• Comfort with using banking software and multiple screen systems.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution and cross selling.
• Deliver exceptional customer service aligned with the bank's mission.
• Educate customers on bank products and services and cross-sell where appropriate.
• Present a professional demeanor to establish trust and identify needs.
• Meet with customers for financial needs assessments and open accounts including checking/savings/CDs/IRAs and loans.
• Promote online and mobile banking capabilities.
• Meet service quality standards and support the sales referral process.
• Handle transactions efficiently, balance cash drawer, and operate teller equipment.
• Serve as Vault Teller managing currency and coin orders within limits.
• Participate in community events and CRA initiatives.
• Report significant issues to management and ensure regulatory compliance.
• Adhere to bank policies and code of conduct.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Decision making

Instruction interpretation

Customer service

Cash handling

Proficient computer skills

Education

High School Diploma or GED

Associates/Bachelors in accounting, business, finance, economics

FIS/IBS knowledge

Tools

FIS/IBS

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Required Skills:

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Required Experience:

• High School Diploma or GED equivalent; and minimum of one year experience in customer service, retail sales and service position with cash handling, or a similar role.

Preferred Experience:

• 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field.
• FIS/IBS (Integrated Banking Solutions).