Relationship Banker

Peoples National Bank; Milan (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Medical Dental and Vision Insurance

Life and AD&D Insurance

Long Term Disability

AirEvac Membership

AFLAC Policies

Telemedicine

401k & Company Match

Invest in Company Stock

Discretionary Bonus

Job summary

Peoples National Bank in Carmi, IL is seeking a Relationship Banker who will be a trusted financial partner for customers, building long-term relationships and helping them reach their financial goals. In this role you will open and maintain accounts, process transactions, answer inquiries, and proactively identify opportunities to deepen relationships through our products and services.

You will deliver exceptional service in a fast-paced branch, collaborate with team members, and contribute to

Qualifications

• High school diploma or equivalent required.
• Previous customer service or sales experience, preferably in banking or financial services.
• Strong communication and interpersonal skills.
• Ability to build relationships and provide outstanding customer service.
• Basic computer and technology skills.

Responsibilities

• Open and maintain customer accounts and process transactions.
• Assist customers with inquiries and identify opportunities to deepen relationships.
• Promote and cross-sell bank products to meet customer needs and branch goals.
• Provide exceptional service and respond to questions and requests in a timely manner.
• Maintain knowledge of bank products, services, policies, procedures, and regulations.

Skills

Excellent communication

Relationship-building

Sales and referral-generation

Customer-focused mindset

Problem-solving and decision-making

Attention to detail

Confidential information handling

Education

High school diploma or equivalent

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Relationship Banker

Carmi, IL, US

As a Relationship Banker, you will be a trusted financial partner for our customers, building strong relationships while helping them achieve their financial goals. You will provide exceptional service, identify customer needs, and recommend banking products and solutions that add value to their financial journey.

In this role, you will open and maintain accounts, process transactions, assist with customer inquiries, and proactively identify opportunities to deepen customer relationships through our products and services. Success in this position is measured by customer satisfaction, relationship growth, and achievement of sales and service goals.

Minimum Qualifications

• High school diploma or equivalent required
• Previous customer service or sales experience, preferably in a banking or financial services environment
• Strong communication and interpersonal skills
• Ability to build relationships and provide outstanding customer service
• Basic computer and technology skills

Preferred Qualifications

• Experience with financial products and services, including consumer lending
• Knowledge of banking operations, regulations, and compliance requirements
• Proficiency with banking software and technology platforms
• Build and maintain strong customer relationships by understanding financial needs and recommending appropriate solutions
• Open new accounts and assist customers with account maintenance and transactions
• Promote and cross-sell bank products and services to meet customer needs and support branch goals
• Provide exceptional customer service by responding to questions, concerns, and requests in a timely manner
• Process deposits, withdrawals, payments, and other banking transactions accurately
• Conduct customer follow-up activities to strengthen relationships and ensure satisfaction
• Maintain knowledge of bank products, services, policies, procedures, and industry regulations
• Support branch operations and contribute to a positive team environment

Knowledge, Skills & Abilities

• Excellent communication and relationship-building skills
• Strong sales and referral-generation abilities
• Customer-focused mindset with a passion for helping others
• Effective problem-solving and decision-making skills
• Attention to detail and accuracy
• Ability to handle confidential information professionally
• Ability to work in a fast-paced environment while managing multiple priorities
• We offer a generous benefits package, including:
  • Competitive Salary
  • Medical Dental and Vision Insurance
  • Life and AD&D Insurance
  • Long Term Disability
  • AirEvac Membership
  • AFLAC Policies
  • Telemedicine
  • 401k & Company Match
  • Invest in Company Stock
  • Discretionary Bonus

Peoples National Bank is an Equal Opportunity Employer.