Relationship Banker

First Horizon Bank; Miami (FL); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical with wellness incentives, and牙

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon

Job summary

First Horizon Bank in Miami is seeking a Sales and Business Development professional to engage clients, identify deposit and loan needs, and refer opportunities across bank partners. The role emphasizes proactive outreach and coaching of associates.

You will support teller operations, ensure timely service, and uphold compliance with banking regulations while helping drive growth and client satisfaction.

Qualifications

• Proven ability to engage clients in consultative conversations to understand financial priorities.
• Ability to identify deposit and borrowing needs and present banking solutions.
• Strong knowledge of bank products and services to tailor client recommendations.
• Experience in making referrals to mortgage, wealth, or business banking partners.
• Willingness to coach others and promote a high-performing sales culture.

Responsibilities

• Engage clients in consultative conversations to understand financial priorities and recommend banking solutions.
• Identify and fulfill client deposit and borrowing needs, guiding through options and opening accounts.
• Provide personalized financial advice aligned with clients' goals using bank products and services.
• Recognize opportunities to deepen relationships and refer to mortgage, wealth, private client, and business banking.
• Conduct regular calls to clients and prospects with tailored financial solutions.
• Coach associates on sales, referrals, products and services to maintain high performance.
• Support teller line to minimize customer wait time and process transactions as needed.
• Deliver excellent client experiences and resolve issues promptly.
• Attend training to enhance service and product knowledge.
• Ensure compliance with bank regulations, policies, risk management and ethics.
• Assist in meetings to promote sales, product knowledge and customer service.
• Assist management with on-the-job training of new associates.
• Assist with dual control vault responsibilities and audit controls.
• Stay informed of updates to ensure compliance with guidelines.

Skills

Sales & Business Development

Client Relationship Building

Consultative Selling

Cross-functional Collaboration

Education

High School Equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.
• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.
• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.
• Assist banking center management with “on the job training” of new associates.
• Assist with dual control vault responsibilities and audit controls.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned.

ABOUT US

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available atwww.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter (https://twitter.com/FirstHorizonBnk)

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram (https://www.instagram.com/first_horizon/)

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Identification: 1414

Job Category: Banking

Job Schedule: Full time

Degree Level: High School Equivalent