Relationship Banker

fnbcorp; Masontown (Fayette County); On-site; USD 38,000 - 62,000; Full time

Job summary

F.N.B. Corporation in Masontown, PA is seeking a Relationship Banker to support customer service, teller transactions, and product referrals at the Retail branch.

The role emphasizes identifying customer needs and driving cross-sell opportunities under branch leadership. The incumbent will follow bank procedures, promote digital banking tools, and maintain accurate records of referrals and accounts while ensuring compliance with policies and risk guidelines.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple tasks and maintain accuracy.
• Knowledge of banking products, policies, and services.
• Sales and referral mindset with customer focus.
• Proficiency with standard office software and banking tools.

Responsibilities

• Promotes sales by greeting customers and identifying needs.
• Make recommendations for cross-selling bank products and services.
• Incorporate digital banking products into customer interactions.
• Input and maintain referrals, customers, and accounts with accuracy.
• Perform routine teller transactions and support branch operations.
• Adhere to bank policies and risk management procedures.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales referrals

Banking knowledge

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location:

110 S. Main Street. Masontown, Pennsylvania. 15461.

Join our team. Make a difference - for us and for your future.

Position Title: Relationship Banker

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview:

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all F.N.B. policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities:

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross‑selling of bank products and services. Identify and achieve individual weekly sales/referral goals set by the Branch Manager.
• Incorporate F.N.B. digital products and services into customer interactions.
• Using F.N.B. approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Perform other related duties and projects as assigned.
• Serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail‑oriented
• Ability to use a personal computer and job‑related software
• MS Word – Basic level
• MS Excel – Intermediate level
• MS PowerPoint – Basic level
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment‑based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.