Relationship Banker

First Horizon Bank; Lake Charles (LA); On-site; USD 40,000 - 56,000; Full time

Job summary

First Horizon Corp. is seeking an energetic Universal Banker/Teller to engage clients in consultative conversations, identify deposit and loan needs, and guide customers through banking options.

The role emphasizes personalized financial advice, referrals to other bank lines, and proactive outreach to grow client relationships. The successful candidate will support teller operations, deliver positive client experiences, and participate in ongoing product and service training while adhering to

Qualifications

• High school diploma or GED is required.
• 2-5 years of experience as a Universal Banker or Teller.

Responsibilities

• Engage clients in consultative conversations to understand financial priorities and recommend banking solutions, emphasizing deposits, loans and lines of credit.
• Identify and fulfill client deposit and borrowing needs; guide through options, open deposits, and take loan applications.
• Provide personalized financial advice aligned with clients’ short- and long-term goals using product knowledge to enhance satisfaction and loyalty.
• Refer clients to other bank partners including mortgage, wealth, private client, and business banking.
• Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Coach associates on sales, referrals, products and services to support a high-performing culture.
• Support teller line operations to minimize customer wait times and process transactions as needed.
• Deliver excellent client experiences and promptly resolve issues.
• Attend training and knowledge meetings to stay informed on products and processes.
• Comply with bank regulations, policies, risk management, internal controls and code of ethics.
• Assist in meetings to promote sales and service, and support on-the-job training for new associates.
• Assist with vault controls, audits, and staying current with operational updates.
• Perform other duties as assigned.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.

• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.

• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.

• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.

• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.

• Assist banking center management with “on the job training” of new associates.

• Assist with dual control vault responsibilities and audit controls.

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

• Perform all other job-related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)

• 2 - 5 years of experience as a Universal Banker or Teller

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements