Relationship Banker

Valley Bank; Jersey City (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Valley Bank is seeking a Relationship Banker in Jersey City, NJ to grow branch relationships and attract new clients. You will deliver excellent service, educate customers on products, and proactively cross-sell loans, deposits, and digital banking tools.

Open new accounts, manage teller transactions, and maintain accurate records while complying with policies. This role emphasizes community engagement and delivering financial solutions tailored to client needs.

Qualifications

• High School Diploma or GED; minimum one year in customer service or cash handling.
• Experience in retail sales and service in a branch setting.
• Ability to educate customers about banking products.
• Detail-oriented with accuracy in transactions.
• Strong communication and interpersonal skills.

Responsibilities

• Drive branch growth by deepening relationships and acquiring new customers.
• Provide exceptional service and cross-sell banking products.
• Open new accounts and handle routine teller transactions.
• Maintain knowledge of bank products and compliance.
• Support CRA initiatives and community events.

Skills

Verbal and written communication

Customer service skills

Retail banking knowledge

Cross-selling and upselling

Attention to detail

Cash handling and teller operations

Problem solving

Tech-savvy / Proficient computerSkills

Education

High School Diploma or GED

Tools

FIS/IBS Banking Software

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Relationship Banker is responsible for driving branch growth by deepening existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling. This role delivers exceptional customer service in alignment with the bank's mission by engaging clients with professionalism, confidence, and a strong understanding of their financial needs.

Responsibilities Include But Are Not Limited To

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Required Skills

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Required Experience

• High School Diploma or GED equivalent; and minimum of one year experience in customer service, retail sales and service position with cash handling, or a similar role.

Preferred Experience

• 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field.
• FIS/IBS (Integrated Banking Solutions).