Relationship Banker

fnbcorp; Hubbard (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

F.N.B. Corporation's Relationship Banker in Hubbard, OH, supports basic consumer banking transactions, account servicing, and lending under guidance of the Manager. You will execute branch leads, handle customer transactions, and identify opportunities to convert interactions into qualified referrals.

This role may involve working at multiple locations within the market. A strong focus on service, sales, and compliance with bank policies is essential, along with proficiency in MS Office and

Qualifications

• High School or GED required.
• 0 years of related experience.
• Knowledge of banking policies and consumer products.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System ID preferred but will be required.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain data quality for referrals, customers, and applicants.
• Performs routine teller transactions and other operational tasks per established policies and procedures.
• Performs other related duties and projects as assigned.
• Serve as a risk manager by understanding, reporting, responding to, managing and monitoring risk in daily operations.

Skills

Customer Service

Communication

Organizational Skills

Detail-oriented

PC Proficiency

MS Word

MS Excel

MS PowerPoint

Banking Knowledge

Sales & Referrals

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location

39 W. Liberty Street. Hubbard, Ohio. 44425.

Position Title

Relationship Banker

Business Unit

Retail

Reports to

Varies Based on Assignment

Position Overview

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross‑selling of bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants, and manage the lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks per established policies and procedures.
• Performs other related duties and projects as assigned.
• Serve as a risk manager by understanding, reporting, responding to, managing and monitoring risk in daily operations, in accordance with FNB’s risk management program.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED.

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

0.

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail‑oriented.
• Ability to use a personal computer and job‑related software.
• MS Word – Basic Level.
• MS Excel – Intermediate Level.
• MS PowerPoint – Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A.

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.