Relationship Banker

Bank of America; Gurnee (AL); Presencial; USD 34.000 - 37.000; Tempo integral

Benefícios oferecidos por esta vaga

Benefits eligibility

Paid time off

Resumo da vaga

Bank of America is hiring for an in-office frontline role in the United States. The position involves engaging clients in the lobby, educating on self-service options, processing cash transactions, and connecting clients to solutions for their financial goals.

Responsibilities include building client relationships, following established processes, and supporting operational excellence. Weekend and extended-hour flexibility may be required to meet client needs.

Qualificações

• Adaptability to learn and adapt to new information and technology.
• Excellent communication and ability to engage all clients.
• Strong problem solving to identify client solutions.
• Ability to build and nurture relationships with clients.
• Efficient time management and prioritization in a fast-paced environment.

Responsabilidades

• Executes risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in the client and bank's best interest.

Conhecimentos

Adaptability

Customer focus

Oral communication

Problem solving

Relationship building

Time management

Formação

High School Diploma / GED

Descrição da vaga

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.**

Job Description:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in‑depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self‑service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results, while acting in the best interest of the client.
• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

• Six months of cash handling experience.

• Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.

Skills:

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Arlington Heights - 455 E Rand Rd - ARLINGTON HEIGHTS - NORTH BC (IL4452), US - IL - Buffalo Grove - 55 W Lake Cook Rd (IL2215), US - IL - Grayslake - 957 E Belvidere Rd - GRAYSLAKE BC (IL4220), US - IL - Gurnee - 6340 Il Route 132 (IL4857), US - IL - Highland Park - 1921 St Johns Ave (IL4245), US - IL - Lake Forest - 780 N Western Ave (IL2213), US - IL - Lake Zurich - 790 Main St - LAKE ZURICH COMMONS BC (IL4844), US - IL - Lincolnshire - 195 Milwaukee Ave - LINCOLNSHIRE BC (IL4846), US - IL - Palatine - 20263 N Rand Rd - Kildeer (IL2245), US - IL - Vernon Hills - 515 E Townline Rd - VERNON HILLS BC (IL4083), US - IL - Waukegan - 920 S WAUKEGAN RD (IL2249)

Pay and benefits information

Pay range

$25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.