Relationship Banker

Commercial Bank; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Commercial Bank is seeking a Relationship Banker in Grand Rapids, MI to assist customers with depository accounts, lending needs, and transactional services. You will cross-sell products, guide proposals, and open accounts while maintaining confidentiality and compliance.

The role requires strong customer service, multitasking, and interpersonal skills, with training in BAI and mortgage licensing. In-person work is required with limited telework options.

Qualifications

• Associate’s Degree in Business or related field preferred.
• NMLS - Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) within 3 months of hire.

Responsibilities

• Works with new and existing customers to discuss and recommend Commercial Bank’s products and services based on features and benefits to fit the customer’s needs.
• Creates, delivers, and discusses proposals for prospects and customers who have expressed interest in Commercial Bank’s products and services, focusing on deposit and relationship growth.
• Opens consumer and business depository accounts
• Assist in the origination of mortgage and personal loan applications via face-to-face or over-the-phone borrower(s).
• Assist in loan closings with borrower(s).
• Communicate efficiently with peer departments to meet our customer needs, resolve issues, and ensure overall customer satisfaction.
• Maintains product knowledge for all of Commercial Bank’s products and services and the procedures for selling, opening, and servicing those products and services related to deposits and consumer lending.
• Conducts depository and customer changes accurately and efficiently.
• Processes customer transactions as needed within the branch.
• Delivers on Commercial Bank’s customer service promise and follows up timely.
• Maintain trust by keeping all customer’s business confidential.
• Ensures compliance with all internal controls and established policies and procedures. Recommends changes to procedures to streamline processes.
• Responsible for completing required BAI training annually

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Problem-solving

Education

Associate’s Degree in Business or related field

NMLS registration within 3 months of hire

Notary Public certification within 3 months of hire

Tools

Core banking systems

MS Office Suite

Job description

Description

Summary of Duties

The Relationship Banker is responsible for assisting all customers with new and existing depository accounts, personal lending, and transactional needs; cross selling products and services to customers. Follow Commercial Bank policies and procedures while providing excellent service to customers who choose to hold their relationship with Commercial Bank.

Requirements

Essential Duties and Responsibilities

Included but are not limited to:

• Works with new and existing customers to discuss and recommend Commercial Bank’s products and services based on features and benefits to fit the customer’s needs.
• Creates, delivers, and discusses proposals for prospects and customers who have expressed interest in Commercial Bank’s products and services, focusing on deposit and relationship growth.
• Opens consumer and business depository accounts
• Assist in the origination of mortgage and personal loan applications via face-to-face or over-the-phone borrower(s).
• Assist in loan closings with borrower(s).
• Communicate efficiently with peer departments to meet our customer needs, resolve issues, and ensure overall customer satisfaction.
• Maintains product knowledge for all of Commercial Bank’s products and services and the procedures for selling, opening, and servicing those products and services related to deposits and consumer lending.
• Conducts depository and customer changes accurately and efficiently.
• Processes customer transactions as needed within the branch.
• Delivers on Commercial Bank’s customer service promise and follows up timely.
• Maintain trust by keeping all customer’s business confidential.
• Ensures compliance with all internal controls and established policies and procedures. Recommends changes to procedures to streamline processes.
• Responsible for completing required BAI training annually

Other Functions

1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
2. Adhere and comply with all Bank Policies.
3. Other duties as assigned.

Job Qualifications & Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification/Licensing:

• Associate’s Degree in Business or related field preferred.
• NMLS - Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) within 3 months of hire.
• Notary Public – Must be able to obtain Notary Public certification within 3 months of hire.

Experience:

• Minimum requirement of 2 years of banking or related experience required.

Other Requirements:

• Ability to multitask
• Excellent interpersonal skills and demonstrates problem-solving abilities
• Good understanding of all Commercial Bank’s depository products and services
• Good understanding of the Bank’s Core system and MS Office Suite
• Strong organizational skills.
• Excellent written, verbal, interpersonal and analytical skills; ability to communicate effectively and project a professional image.

Equipment Used

PC, laser printer, calculator, copy machine, scanner, mobile devices such as iPad and iPhone or similar

Software Used

Word, Excel, PowerPoint, Publisher, Adobe Reader, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with low to moderate noise level work environment; and, at times in various other environments of the clients they meet with.

Equal Employment Opportunity & ADA Compliance:

Commercial Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Commercial Bank will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.