Relationship Banker

F.N.B. Corporation; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

F.N.B. Corporation's Durham branch is seeking a Relationship Banker to assist customers with everyday banking needs, account servicing, and lending inquiries, delivering friendly, professional service.

The role focuses on promoting bank products through greeting customers, identifying service needs, and referring opportunities, while maintaining accurate data in branch systems and adhering to all policies. Occasional work at other market locations may be required, with a commitment to risk

Qualifications

• High School diploma or GED required.
• Excellent customer service and communication skills.
• Follows banking policies and procedures.

Responsibilities

• Promotes the sales process by greeting customers and identifying service needs.
• Input and maintain referrals and customer data in branch systems.
• Perform routine teller and operational duties as assigned.
• Support risk management and comply with company policies.

Skills

Excellent customer service

Excellent communication

Organizational skills

Detail-oriented

PC skills

MS Word - Basic

MS Excel - Intermediate

MS PowerPoint - Basic

Sales and customer service

Knowledge of banking policies

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location

5431 Page Rd. Ste 120. Durham, North Carolina. 27703.

Join our team. Make a difference - for us and for your future.

Position Title

Relationship Banker

Business Unit

Retail

Reports to

Varies Based On Assignment

Position Overview

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross‑selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

High School or GED

Minimum # of Years of Job Related Experience Required

0

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail‑oriented
• Ability to use a personal computer and job‑related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.