Relationship Banker

First Horizon Bank; Durham (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA match

Parental leave

Tuition reimbursement

Mentor program

401k match

Job summary

First Horizon Bank is seeking a customer-focused Universal Banker in Durham, NC. You will engage clients in consultative conversations to understand financial priorities and offer deposit, loan products, and referrals across bank lines.

You will support teller functions to minimize wait times, deliver exceptional service, and participate in ongoing product knowledge training to enhance client relationships and drive growth.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The qualifications listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities

• Engage clients in consultative conversations to understand financial priorities and recommend banking solutions.
• Identify deposit and borrowing needs and guide loan applications.
• Provide personalized financial advice aligned with clients’ short- and long-term goals.
• Refer clients to mortgage, wealth, private client, and business banking as appropriate.
• Conduct regular outreach to offer tailored financial solutions.
• Support a high-performing sales culture by coaching associates on sales and referrals.
• Assist teller line to minimize client wait times and process transactions.
• Attend sales, service, and product knowledge meetings and trainings to stay informed.
• Ensure compliance with bank regulations and internal controls.
• Participate in on-the-job training of new associates.
• Support vault controls and audit procedures.
• Stay updated on operational changes and apply them accordingly.
• Perform other job-related duties as assigned.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.


• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.


• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.


• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.


• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.


• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).


• Deliver excellent client experiences consistently and promptly resolve client issues effectively.


• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.


• Assist banking center management with “on the job training” of new associates.


• Assist with dual control vault responsibilities and audit controls.


• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)


• 2 – 5 years of experience as a Universal Banker or Teller

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision


• HSA with company match


• Maternity and parental leave


• Tuition reimbursement


• Mentor program


• 401(k) with 6% match


• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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