Relationship Banker

First-Horizon-Bank; Delray Beach (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

First Horizon Bank is seeking a Sales and Business Development professional to engage clients in consultative conversations, identify deposit and loan needs, and guide applications. You will referral to bank partners and coach teams on sales and service excellence.

The role emphasizes client-centric financial advice, proactive outreach, and adherence to regulatory requirements while supporting teller operations and training new staff.

Qualifications

• High school diploma or GED required.
• 5+ years of experience preferred.

Responsibilities

• Engage clients in consultative conversations to recommend banking solutions.
• Identify deposit and borrowing needs and guide loan applications.
• Provide personalized financial advice aligned with client goals.
• Refer clients to mortgage, wealth, private client, and business banking partners.
• Conduct regular outreach to offer tailored financial solutions.
• Coach associates on sales, referrals and product knowledge.
• Support teller line to minimize client wait times and process transactions.
• Deliver excellent client experiences and resolve issues promptly.
• Attend meetings to strengthen product knowledge and sales skills.
• Assist with training of new associates and vault controls.
• Stay informed of operational updates to ensure compliance.
• Perform other job duties as assigned.

Skills

Sales

Client relations

Communication

Coaching

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.

• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.

• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.

• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.

• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting meetings to promote sales, product knowledge and customer service. Assist Banking Center Manager with training personnel.

• Assist banking center management with “on the job training” of new associates.

• Assist with dual control vault responsibilities and audit controls.

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)

• 5+ years of experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.