Relationship Banker

First Commonwealth Bank; Delaware (OH); On-site; USD 38,000 - 56,000; Full time

Job summary

First Commonwealth Bank is seeking a Relationship Banker to help customers with personal and business financial solutions and to build lasting relationships. You will handle day-to-day operations, ensure excellent customer experiences, and contribute to a strong, compliant center environment.

The role emphasizes proactive engagement, problem-solving across banking products, and ongoing development through Pathways, BUILD and BUILD 2.0.

Qualifications

• High school diploma or equivalent.
• 3+ years of client-centric sales experience with a track record of exceeding goals.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The MU4R questions and registration required for employment in this position.
• A valid driver’s license and ability/willingness to travel regionally.

Responsibilities

• Champion Operations and Compliance – protect privacy and security; follow audit guidelines; manage internal controls; mitigate risk per FCB policies.
• Grow Consumer Relationships – manage Top 500 customers; leverage campaigns; request referrals; use BUILD and BUILD 2.0 at account openings.
• Deepen Consumer Relationships – onboarding, outbound calls, schedule appointments with prospects, identify partner referrals, uncover real estate lending opportunities.
• Personal Development – own development toward Pathways; improve BUILD/BUILD 2.0 skills; increase product knowledge; stay current with digital products and Need2Know.
• Customer Experience – embody Mission and Core Values; uphold Customer Service Promise; drive outbound calling; ensure single point of contact for resolutions; maintain high conduct and integrity.

Skills

Relationship-building

Sales skills

Communication

Tech-savvy

Professionalism

Client-centric

Education

High school diploma or equivalent

Job description

As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Relationship Banker, you can change people’s lives.

What Great Looks Like in this Role_________________________________

As a Relationship Banker, your days will be divided into 5 essential job functions:

1. 1. Champion Operations and Compliance – 40% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
   • a. Have the right conversations around NSF/OD and other fee retention
   • b. Follow proper cash handling, teller differences and dual control guidelines
   • c. Adhere to all audit guidelines
   • d. Work as a team to oversee and manage our internal controls
   • e. Mitigate Risk by adhering to FCB policies, procedures and processes.
2. 2. Grow Consumer Relationships – 25% of your time will be spent establishing and growing consumer relationships through the following activities:
   • a. Manage your assigned Top 500 customers
   • b. Utilize marketing campaigns to inform customers about our products and promotions
   • c. Ask for referrals and advocate for the Refer-A-Friend program
   • d. Use BUILD and BUILD 2.0 with every account opening
3. 3. Deepen Consumer Relationships – 25% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
   • a. Stay connected with customers through onboarding and outbound calling
   • b. Generate consistent and meaningful appointments weekly including prospects
   • c. Identify partner referrals by asking purposeful questions
   • d. Uncover consumer lending opportunities, with an emphasis on real estate secured
4. 4. Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:
   • a. Take ownership of your own development and progress toward completion of Pathways
   • b. Practice and perfect your BUILD and BUILD 2.0 skills
   • c. Increase your product knowledge
   • d. Stay a subject matter expert on our digital products
   • e. Stay informed with Need2Know and First2Know
   • f. Conduct and participate in peer to peer coaching and role play
   • g. Complete all required trainings in a timely manner
5. 5. Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
   • a. Live our Mission and Core Values
   • b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
   • c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
   • d. Promptly follow-through and ensure you are the single contact for problem resolution
   • e. Follow the “One to say YES, two to say NO” rule
   • f. Maintain the highest standard of conduct and account integrity for you and your team.

Bona Fide Occupational Qualifications___________________________

1. A high school diploma or equivalent.

2. Three (3) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.

3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.

4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).

5. Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

6. A valid driver’s license and ability/willingness to travel regionally.

Travel Required

Yes . Travel may be required for training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.