Relationship Banker

Darien Rowayton Bank; Darien (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) and matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Darien Rowayton Bank is seeking a Relationship Banker responsible for growing customer relationships through outreach and consultative sales. Ideal candidates will have a passion for helping customers and experience in banking or financial services.

Responsibilities include developing long-term customer relationships, conducting financial conversations, and ensuring outstanding customer experiences. The role emphasizes relationship-building skills, compliance, and proactive outreach.

Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Minimum 2 years of experience in banking, financial services, sales, or relationship management.
• Demonstrated success in sales and business development.
• Experience in opening consumer and business accounts.

Responsibilities

• Develop and maintain long-term relationships with customers.
• Conduct financial conversations to understand customer goals.
• Open and service consumer and small business deposit accounts.

Skills

Relationship-building

Communication

Sales

Networking

Interpersonal skills

Education

High school diploma or equivalent

Job description

The Relationship Banker is responsible for growing and deepening customer relationships through proactive outreach, consultative sales conversations, and exceptional service. This individual serves as a trusted financial partner, helping customers achieve their financial goals by identifying needs and recommending appropriate banking products and solutions.

Success in this role requires strong relationship-building skills, a passion for helping customers, and a commitment to generating new business opportunities through referrals, networking, and community involvement.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Relationship Development & Business Growth

• Develop and maintain long‑term relationships with consumer and small business customers.
• Conduct proactive outreach to strengthen customer relationships and identify opportunities.
• Grow deposits by recommending products and services that meet customer needs.
• Generate referrals to commercial banking, commercial lending, and treasury management.
• Participate in community events, networking opportunities, and business development activities to promote the bank and generate new relationships.
• Establish and maintain a pipeline of prospects and referral opportunities.

Sales & Financial Conversations

• Conduct comprehensive financial conversations to understand customer goals and banking needs.
• Recommend appropriate deposit accounts, digital banking services, and other financial solutions.
• Consistently achieve or exceed individual sales, referral, and relationship growth goals.
• Identify opportunities to consolidate customer relationships with the bank.

Account Opening & Onboarding

• Open and service consumer and small business deposit accounts.
• Ensure a smooth onboarding experience for new customers.
• Assist customers with digital banking enrollment and adoption.
• Maintain complete and accurate account documentation in accordance with bank policies and regulatory requirements.

Customer Experience

• Deliver an exceptional customer experience during every interaction.
• Resolve customer concerns promptly and professionally.
• Serve as a trusted advisor and primary point of contact for banking needs.
• Anticipate customer needs and provide proactive solutions.

Compliance & Risk Management

• Adhere to all bank policies, procedures, and regulatory requirements.
• Maintain knowledge of BSA/AML, CIP, OFAC, Regulation CC, and other applicable regulations.
• Ensure all account documentation is complete and accurate.
• Protect customer confidentiality and information security.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in banking, financial services, sales, or relationship management.
• Demonstrated success in sales, business development, or relationship‑building roles.
• Strong communication, networking, and interpersonal skills.
• Experience opening consumer and business accounts.
• Knowledge of deposit products and digital banking services.
• Experience working in a retail banking environment.
• Ability to work independently and as part of a team.

Key Performance Indicators

• New household acquisition
• Deposit growth
• Customer retention
• Proactive outbound calling, attending networking functions, and volunteering at community events.
• Adherence to bank policies, procedures, and regulatory requirements.
• Accuracy and completeness of account documentation

Benefits

• 401(k) and 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday