Relationship Banker

First Horizon Bank; Cornelius (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

First Horizon Bank in North Carolina seeks a Universal Banker to engage clients through consultative conversations, focusing on deposits, loans, and referrals to other lines of business.

You will promote products, support the teller line to minimize wait times, and deliver outstanding client experiences while continuously expanding product knowledge through training.

Qualifications

• High school diploma or GED required.
• 2–5 years of Universal Banker or Teller experience required.
• MS Office and Salesforce proficiency required.

Responsibilities

• Engage customers in consultative retail banking to identify financial needs.
• Promote deposits, loans, and referrals to other bank lines.
• Support teller line to keep customer wait times to a minimum.
• Provide excellent client experiences and resolve issues promptly.
• Stay informed of product knowledge via meetings and trainings.

Education

High school diploma or GED

2–5 years of Universal Banker or Teller experience

Tools

Microsoft Office Suite

Salesforce

Job description

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.


• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.


• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.


• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.


• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.


• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.


• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).


• Deliver excellent client experiences consistently and promptly resolve client issues effectively.


• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.


• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.


• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.


• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.


• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.


• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).


• Deliver excellent client experiences consistently and promptly resolve client issues effectively.


• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.


• Assist banking center management with “on the job training” of new associates.


• Assist with dual control vault responsibilities and audit controls.


• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)


• 2 – 5 years of experience as a Universal Banker or Teller

Computer And Office Equipment Skills

Microsoft Office Suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

• Medical with wellness incentives, dental, and vision


• HSA with company match


• Maternity and parental leave


• Tuition reimbursement


• Mentor program


• 401(k) with 6% match


• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.