Relationship Banker

F.N.B. Corp.; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

F.N.B. Corporation in Cleveland, Ohio seeks a Relationship Banker to support consumer banking relationships and cross-sell bank products. The role emphasizes building trust with customers, processing routine transactions, and identifying lending or account opportunities under supervision.

The ideal candidate has strong customer service and communication skills, flexibility to learn digital tools, and a commitment to accuracy in data entry and compliance with bank policies. Training provided.

Qualifications

• High School diploma or GED required.
• 0 years of related experience.
• Excellent customer service and communication skills.
• Proficient with MS Word, Excel and PowerPoint at basic/intermediate level.
• Knowledge of banking policies and consumer products preferred.
• Mortgage licensing system knowledge preferred.

Responsibilities

• Develop proficiency in basic consumer banking transactions and account servicing.
• Execute branch leads and referrals under supervision.
• Promote sales through customer interactions and outbound calling.
• Input and maintain data quality for referrals and customers.
• Support risk management and comply with bank procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Data entry

MS Word

MS Excel

MS PowerPoint

Time management

Relationship building

Education

High School Diploma

GED

Tools

NMLS Registry

Job description

Primary Office Location:55 Public Square Suit 105. Cleveland, Ohio. 44113.Join our team. Make a difference - for us and for your future.Position Title: Relationship BankerBusiness Unit: RetailReports to: Varies Based on AssignmentPosition Overview:This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.Primary Responsibilities:Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.Performs other related duties and projects as assigned.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:High School or GEDMinimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:0Skills Required to Perform the Primary Responsibilities of this Position:Excellent customer service skillsExcellent communication skills, both written and verbalExcellent organizational, analytical and interpersonal skillsDetail-orientedAbility to use a personal computer and job-related softwareMS Word - Basic LevelMS Excel - Intermediate LevelMS PowerPoint - Basic LevelExperience in a related position.Knowledge of banking policies, procedures consumer products and services.Sales and customer service skills.Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.Physical Requirements or Work Conditions Beyond Traditional Office Work:May require overnight travel for training purposes, particularly during onboarding.Equal Employment Opportunity (EEO):It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.