Relationship Banker

First-Horizon-Bank; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

First Horizon Bank in Cary, NC is seeking a Relationship Banker to engage clients with consultative conversations, assess financial priorities, and recommend tailored deposit, loan, and line of credit solutions.

The role emphasizes client service, referrals to mortgage and wealth partners, and proactive outreach to deepen relationships while maintaining compliance and service excellence.

Qualifications

• High school diploma or GED required.
• 2–5 years of experience as a Universal Banker or Teller.
• 5+ years of experience as a Relationship Banker Senior is a plus.

Responsibilities

• Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions.
• Growth-focused: identify and fulfill client deposit and borrowing needs, guiding options and loan applications.
• Provide personalized financial advice aligned with clients' short- and long-term goals using product knowledge.
• Recognize opportunities to deepen relationships and make referrals to mortgage, wealth, private client, and business banking partners.
• Proactive client outreach via regular calls to offer tailored financial solutions and maintain high service levels.

Skills

Sales & Business Development

Customer Service

Relationship Banking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and business development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.
• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.
• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.
• Assist banking center management with “on the job training” of new associates.
• Assist with dual control vault responsibilities and audit controls.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

#DeliverExcellence Playbook

Excellence in Performance Development

as of 02.2025

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)
• Relationship Banker: 2-5 years of experience as a Universal Banker or Teller
• Relationship Banker Senior: 5+ years of relevant experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce