Relationship Banker

First-Horizon-Bank; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

First Horizon Bank in Atlanta is seeking a Universal Banker to engage clients in consultative conversations, recommend banking solutions, and guide deposit and loan options. You will also refer clients to bank partners for additional services and perform routine outreach to deliver tailored financial advice.

Ideal candidates have 2–5 years of experience as a Universal Banker or Teller, with strong knowledge of deposits and credit options, and proficiency in Microsoft Office and Salesforce.

Qualifications

• High school diploma or GED.
• 2–5 years of experience as a Universal Banker or Teller.

Responsibilities

• Support the teller line to minimize client wait times and process transactions.
• Engage clients to offer deposit, loan options and lines of credit.
• Provide consultative financial advice aligned with client goals.
• Refer clients to bank partners for mortgages, wealth, or business services.
• Conduct regular outreach calls to offer tailored financial solutions.
• Participate in training and meetings to improve sales, service, and product knowledge.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.

• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.

• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.

• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.

• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.

• Assist banking center management with “on the job training” of new associates.

• Assist with dual control vault responsibilities and audit controls.

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

• Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)

• 2 – 5 years of experience as a Universal Banker or Teller

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.