Reinsurance Claims Leader

Marsh McLennan; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Marsh McLennan is seeking a senior Reinsurance Claims Leader for the Marsh Re FAC Mexico team. The role requires directing strategic claims leadership, ensuring technical excellence, and driving client advocacy across multiple lines of facultative reinsurance.

The ideal candidate has 9+ years in complex reinsurance claims, with fluency in Spanish and English, and a track record of leadership and delivery in a multinational environment. Hybrid work arrangements apply.

Qualifications

• Bachelor’s degree required; postgraduate qualification is an advantage.
• At least 9 years of experience in complex reinsurance claims.
• Strong knowledge of reinsurance wordings, coverage analysis and claims negotiations.
• Proven leadership experience managing high‑performing teams.
• Experience engaging with senior clients, reinsurers and executive stakeholders.
• Fluent in Spanish and English.

Responsibilities

• Lead and execute the Claims strategy for Marsh Re FAC Mexico, aligned with regional and global priorities.
• Build a high‑performing Claims function focused on technical excellence, client advocacy and operational consistency.
• Promote a culture of accountability, collaboration, innovation and continuous improvement.
• Provide strategic oversight of complex facultative reinsurance claims across multiple lines of business.

Job description

We are looking for a talented and motivated candidate to join our Marsh FACC Team based in Mexico’s Office: Reinsurance Claims Leader.

Key Responsibilities

• Strategic Leadership
  • Lead and execute the Claims strategy for Marsh Re FAC Mexico, aligned with regional and global priorities.
  • Build a high‑performing Claims function focused on technical excellence, client advocacy and operational consistency.
  • Promote a culture of accountability, collaboration, innovation and continuous improvement.
  • Contribute actively to regional initiatives, sharing best practices and driving consistency across LAC.
• Claims Leadership
  • Provide strategic oversight of complex facultative reinsurance claims across multiple lines of business.
  • Develop claims strategies that maximize recoveries while protecting clients’ commercial interests.
  • Deliver timely, technically sound and commercially balanced claims advice.
  • Ensure effective coordination throughout the entire claims lifecycle.
• Client & Market Leadership
  • Act as the trusted claims advisor for clients, brokers, reinsurers and LCPA.
  • Build and maintain strong relationships with key clients, reinsurers and strategic market stakeholders.
  • Lead complex negotiations involving coverage, liability, quantum and settlement strategies.
  • Represent Marsh Re in strategic client meetings, market discussions and industry forums.
• Commercial Impact
  • Support business development, client retention and growth initiatives through claims expertise.
  • Partner closely with Placement teams to strengthen Marsh Re’s value proposition.
  • Participate in client presentations, renewal strategies and major account discussions.
  • Identify opportunities where Claims can create additional value and strengthen client relationships.
• People Leadership
  • Build, develop and inspire a high‑performing Claims team.
  • Coach and mentor team members while fostering professional development and succession planning.
  • Encourage collaboration, knowledge sharing and continuous learning.
  • Create an inclusive and high‑performance culture focused on excellence.
• Operational Excellence
  • Ensure high standards of claims governance, reporting and regulatory compliance.
  • Monitor service quality, operational performance and key performance indicators.
  • Identify opportunities to improve processes, technology and operational efficiency.
  • Drive consistent adoption of best practices across the Claims function.

Qualifications

• Bachelor’s degree required; postgraduate qualification is an advantage.
• At least 9 years of experience in complex reinsurance claims.
• Strong knowledge of reinsurance wordings, coverage analysis and claims negotiations.
• Proven leadership experience managing high‑performing teams.
• Experience engaging with senior clients, reinsurers and executive stakeholders.
• Strong understanding of the Latin American reinsurance market is highly desirable.
• Fluent in Spanish and English.

Core Competencies

• Strategic Leadership
• Commercial Acumen
• Technical Claims Expertise
• Executive Presence
• Client Centricity
• Influencing & Negotiation
• Relationship Management
• Decision Making
• People Leadership
• Collaboration Across Borders
• Resilience & Adaptability
• Continuous Improvement Mindset

Ideal Profile

The ideal candidate is a commercially minded and highly respected claims leader who combines outstanding technical expertise with exceptional relationship-building skills. They inspire confidence with clients, reinsurers and colleagues alike, navigating complex situations with sound judgment, executive presence and a collaborative mindset.

This individual thrives in fast‑paced environments, influences without authority, develops high‑performing teams and consistently delivers solutions that enhance client outcomes while strengthening Marsh Re’s reputation and market position.

Equality, Diversity and Inclusion

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Work Arrangements

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.