Reinstatement Specialist

DriveTime; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) and life insurance

Tuition reimbursement

Wellness program

Paid Time Off

Game room and gym access

Job summary

DriveTime is seeking a Reinstatement/ Redemption Specialist to manage post-repossession processes and guide customers through reinstatement or redemption options, helping them get back on the path to vehicle ownership. You'll handle high-volume calls, negotiate payments, and coordinate with recovery vendors while adhering to FDCPA and state laws.

Strong communication, organization, and attention to detail are essential.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 3+ years of experience in collections, loss mitigation and/or financial services
• Associate or bachelor’s degree may substitute for experience

Responsibilities

• Assist repossession customers with reinstatement/redemption options
• Handle high volume inbound/outbound calls to guide customers
• Negotiate payments and tools for reinstatement
• Support post-reinstatement administrative tasks
• Coordinate with recovery vendors and auctions for releases
• Assist with Credit Bureau inquiries and related requests
• Process vehicle/personal property release paperwork
• Monitor payment correction for proper funds allocation
• Perform other duties as assigned

Skills

Communication skills

Time management

Organizational skills

Negotiation

Attention to detail

Problem solving

Education

High school diploma or GED

Associate or bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership.

• Support high volume of inbound/outbound calls to service customers who have been repossessed to guide them through the reinstatement/redemption or personal property journey based on defined business criteria and state requirements




• Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria




• Support post reinstatement administrative functions to support the account administration and/or vehicle/personal property release to customer or third-party




• Communicate with recovery vendors and auctions to verify personal property and vehicle release details




• Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department




• Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner




• Monitor payment correction process to ensure compliant allocation of funds to customer accounts




• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

• Clear, concise and professional written and oral communications and interpersonal skills




• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment




• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives




• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers




• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law




• Strong negotiation and conflict management skills




• Self-motivated with strong decision-making capabilities; ability to self-start




• Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification




• Experience with Microsoft Office such as Excel, Outlook and Word




• 3+ years of experience in collections, loss mitigation and/or financial services complaint resolution




• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.




• Occasionally move about inside the office to access file cabinets, office machinery, etc.




• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.




• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.




• This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.


• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.


• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.


• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.


• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!


• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.


• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!


• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!


• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!