Reimbursement & Market Access Lead – Field & Payer Strategy

Socket.dev; Sunnyvale (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Intuitive Surgical in Sunnyvale, CA is seeking a Reimbursement Operations & Field Market Access lead to drive payer and provider initiatives, linking sales and marketing with coding implementation and field support.

You will develop value dossiers, manage payer advisory boards, and lead field logistics for CPT/HCPCS/ICD-10 code changes, while coordinating with upstream and downstream activities. This role requires collaboration across cross-functional teams and strong project management.

Qualifications

• 4 year degree is required.
• 6+ years of progressive experience in medical device or pharmaceutical reimbursement, field market access, or payer relations
• Direct experience developing billing guides, coding tip sheets, and provider reimbursement education materials
• Strong working knowledge of CPT, HCPCS, ICD-10 coding systems and hospital billing workflows (OPPS, ASC, physician office)
• Experience managing payer relationships, developing value dossiers, and executing advisory boards
• Demonstrated ability to work closely with sales and marketing teams in a commercial support capacity
• Strong project management skills; ability to manage multiple simultaneous deliverables across products

Responsibilities

• Billing Guide Development: Create, maintain, and distribute comprehensive billing and coding guides for all products. Ensure guides are CPC-reviewed, compliance-approved, and updated with each code cycle.
• Customer Reimbursement Support: Serve as the primary point of contact for management of customer reimbursement vendor(s). Manage vendor, monitor performance, and retain required documentation.
• Code Implementation Logistics: Manage all field logistics associated with the implementation of new or existing CPT, HCPCS, and ICD-10 codes. Coordinate with provider sites to ensure smooth adoption of coding changes and cost capture.
• Sales & Marketing Support: Generate evidence-driven, compliant field collateral in direct support of the sales and marketing organization.
• Value Dossier Development: Coordinate with Upstream and distribute value dossiers and payer-facing evidence packages that communicate the clinical and economic value of the product portfolio.
• Key Account Management: Manage fractional headcount resources and coordinate payer engagement at key accounts.
• Policy Monitoring & Implementation: Track payer coverage policies, MAC LCDs, and commercial payer guidelines. Translate upstream payment policy developments into actionable field tools and communications.
• Field Personnel Management for Payer Campaigns: Manage and direct field personnel in support of payer-focused campaigns. Coordinate field reimbursement specialists, outsourced resources, and account-level teams to execute payer engagement strategies, coverage initiatives, and pull-through programs at targeted accounts.

Skills

Reimbursement

Payer relations

Field market access

Sales collaboration

Project management

Education

Bachelor's degree (4-year)

Tools

BI platforms

Job description

Intuitive Surgical in Sunnyvale, CA is seeking a Reimbursement Operations & Field Market Access lead to drive payer and provider initiatives, linking sales and marketing with coding implementation and field support.

You will develop value dossiers, manage payer advisory boards, and lead field logistics for CPT/HCPCS/ICD-10 code changes, while coordinating with upstream and downstream activities. This role requires collaboration across cross-functional teams and strong project management.