Reimbursement Coordinator

Cardinal Health; Atlanta (GA); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health is seeking a remote Patient Support professional to handle inbound inquiries, enroll patients, and guide them through benefit investigations and financial assistance paths. You will interact with patients and providers, maintaining detailed notes and ensuring timely follow-up within defined service standards.

The role requires 3–6 years of experience in patient support, Medicare/Medicaid awareness, and proficiency with MS Office.

Qualifications

• 3-6 years of experience preferred.
• High School Diploma, GED, or equivalent work experience.
• Patient Support Service experience preferred.
• Knowledge of Medicare/Medicaid/Commercial payer policies and guidelines preferred.

Responsibilities

• First point of contact on inbound calls and determines needs.
• Creates and completes accurate applications for enrollment.
• Scrutinizes forms and supporting documentation for missing information.
• Conducts outbound correspondence to support patient needs.
• Resolve patient questions and communicate status of assistance requests.
• Maintain accurate notes for every interaction in the appropriate system.
• Discusses missing information and benefit-related details with patients/providers.
• Assess patient financial ability to afford therapy and guide them to financial assistance.
• Document actions needed for Benefit Investigation processing.
• Work with teammates to support patient population.
• Follow up on benefit investigations including prior authorizations and appeals.
• Track payer/plan issues and report trends to management.
• Explain insurance options and help select best coverage.

Skills

Customer service

Problem solving

Adaptable

Self-motivated

Bilingual

Education

High School Diploma

Tools

Word

Outlook

Excel

Job description

Country-wide Remote

US-Nationwide-FIELD

Full time

20190734

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

What Individualized Care contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Individualized Care provides care that is planned to meet the particular needs of an individual patient.

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly.

• Creates and completes accurate applications for enrollment with a sense of urgency.

• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database.

• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program.

• Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance.

• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry.

• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information.

• Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance.

• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing.

• Working alongside teammates to best support the needs of the patient population .

• Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted.

• Track any payer/plan issues and report any changes, updates, or trends to management

• Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation

• Handle all escalations based upon region and ensure proper communication of the resolution within required timeframe agreed upon by the client

• As needed conduct research associated with issues regarding the payer, physician’s office, and pharmacy to resolve issues swiftly

Qualifications

• 3-6 years of experience, preferred

• High School Diploma, GED, or equivalent work experience, preferred

• Patient Support Service experience, preferred

• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payer policies and guidelines for coverage, preferred

• Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred

• Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred

• 1-2 years experience with Prior Authorization and Appeal submissions, preferred

• Ability to work with high volume production teams with an emphasis on quality

• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities

• Previous medical experience is preferred

• Adaptable and Flexible, preferred

• Self-Motivated and Dependable, preferred

• Strong ability to problem solve, preferred

• Bilingual is preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

• In-depth knowledge in technical or specialty area

• Applies advanced skills to resolve complex problems independently

• May modify process to resolve situations

• Works independently within established procedures; may receive general guidance on new assignments

• May provide general guidance or technical assistance to less experienced team members

TRAINING AND WORK SCHEDULES:

Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.

REMOTE DETAILS:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range:

$23.10 per hour - $29.61 per hour

Bonus eligible:

No

Benefits:

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)