Rehabilitation Services Patient Liaison-Casual As Needed

Northwesternmedicine; DeKalb (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison to enhance the patient experience and coordinate care across clinics. You will serve as a resource to patients and staff, ensuring information is clear and accessible while advocating for patients as needed.

Responsibilities include scheduling optimization, patient education, and collaboration with providers and departments to prevent billing errors and improve outcomes.

Qualifications

• Experience in patient-facing roles within healthcare settings is required.
• Strong communication and interpersonal skills for coordinating care.
• Ability to manage schedules and patient education materials where needed.

Responsibilities

• Oversees service experience for all patients and optimal use of practice resources.
• Manages schedules, coordinates appointments, and opens/closes templates as needed.
• Communicates with patients and staff to ensure adherence to treatment plans.
• Collects data on productivity and resource utilization for the practice.

Skills

Healthcare experience

Customer service

Communication skills

Scheduling

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Electronic Medical Records (EMR)

Job description

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials - including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Required

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred

• Bachelor's degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑time basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.