Rehabilitation Services Manager

Resurgens-Orthopaedics; Covington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Resurgens-Orthopaedics in Covington, VA seeks a Clinic Manager to oversee the rehabilitation facility's operations and financial performance, ensuring quality treatment and excellent customer service by therapists and staff.

You will supervise rehab staff, ensure regulatory standards, manage staffing and budgeting, and coordinate with physicians and administrators to maintain high-quality patient care.

Qualifications

• Oversee clinic budgeting and financial performance.
• Ensure regulatory compliance and quality standards.
• Lead and coach rehabilitation staff with regular evaluations.

Responsibilities

• Oversee daily clinic operations and ensure quality patient care.
• Supervise rehabilitation staff, coach employees, and conduct performance evaluations.
• Ensure regulatory standards are adhered to and manage staffing levels.
• Coordinate inventory, invoices, and revenue cycle activities.

Skills

Budgeting

Financial analysis

Microsoft Excel

Communication skills

Decision-making

Conflict resolution

Education

Degree in Physical Therapy / Occupational Therapy / Athletic Training

Active state licensure

Tools

Microsoft Excel

Job description

Description

SUMMARY

Oversees the operations and financial performance of their designated Resurgens Rehabilitation facility. Is responsible for ensuring that quality treatment and excellent customer service is provided by the physical therapists, occupational therapists, athletic trainers, and physical therapist assistants employed at their respective facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

CLINICIAN:

• Serve as a clinician and complete the responsibilities required of their respective clinical job description

MANAGERIAL:

• Responsible for ensuring that all regulatory standards are adhered to within their respective clinic.
• Supervise, coach, and counsel rehabilitation staff, including feedback to employees to compliment or address behaviors, regular one-on-ones, and annual performance evaluations
• Monitor clinic staffing levels and make staffing changes as indicated by patient census and concerns of the local physicians
• Recruit, interview and hire staff members, with guidance from Director as required
• Facilitate a positive and cooperative work environment amongst the rehab employees
• Schedule and facilitate departmental staff meetings and participate in interdepartmental meetings
• Oversee the inventory and ordering of supplies, including appropriate coding and submission of clinic invoices to accounts payable
• Address and educate staff regarding patient perceptions of care, compliments, and complaints
• Coordinates rehab updates and maintain positive relationships with Physicians, Regional Director, Site Manager, MRI, and other site-specific managers.
• Ensures a safe and secure workplace complying with all Resurgens safety policies and OSHA regulations, i.e., annual fire drill, employee education, security updates, etc;

ADMINISTRATIVE:

• Assess financial data for the clinic and make appropriate clinic adjustments that demonstrate fiscal responsibility, with assistance of Director as required
• Oversees daily payment and petty cash balance activities, ensuring integrity of processes
• Actively work with Rehab PAR to ensure optimal clinic reimbursement
• Maintains internal controls and monitors the facilities revenue cycle process for the successful revenue achievement.
• Performs annual chart audits (per QA Committee instructions) and reviews errors with clinicians regarding coding and documentation deficiency reports;

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate and schedule contract therapists to cover for professional staff, if asked by Director
• Provide new Rehab Clinician orientation and training –site specific policies and introductions to Physicians
• Coordinate the development, blocking and/or modifying of clinician templates

SUPERVISORY RESPONSIBILITIES

Directly supervises 3 – 15+ employees in the rehabilitation location. Number will vary depending on size of location. Carries out supervisory responsibilities in accordance with Resurgens’s policies and all applicable laws.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Degree from an appropriately accredited Physical Therapy, Occupational Therapy, or Athletic Training program
• Active Georgia, and/or National licensure in specified discipline (Athletic Trainer, Physical or Occupational Therapist) permitting them to work in this state
• Minimum of 3 years experience as a rehabilitation provider preferred

SKILLS/ABILITIES

• Knowledge of budgeting principles and interpretation of financial data
• Basic working knowledge of Windows, Internet Explorer, Microsoft Excel, Word, and Outlook
• Effective verbal and written communication skills
• Ability to make independent decisions after gathering information from available sources
• Ability to deal with conflict constructively and seek resolution with those involved

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand for extended periods, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position generally require a medium physical demand level, but due to outpatient healthcare setting may involve patient transfers, with team lifting up to 100+ pounds. Ability to occasionally lift up to 50 pounds, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of negligible to 10-pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. Employee must have the means to attend training and or meeting sessions at offsite locations.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

PRIVACY & SECURITY AWARENESS

While performing the duties of this job, it is imperative that the employee remain aware of Resurgens policies, Information Security policies, standards, guidelines and procedures for minimizing threats and ensuring protection of PHI. The success of HIPAA policies and procedures is dependent on the awareness and buy-in of everyone involved in daily healthcare operations, including reportin