Rehab Support Assistant (Medical Clerical Support Staff) Paw Paw- PRN, Variable Shift
Bronson Healthcare
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Benefits offered by this job
Job summary
Bronson Rehabilitation Services is seeking a detail-oriented Rehab Support Assistant to greet patients, schedule appointments, verify insurance, and support the rehab team in a busy clinic.
You will answer phones, collect payments, maintain records, and help keep the office running smoothly in a patient-centered environment at Bronson LakeView Hospital in Paw Paw.
Qualifications
- High school diploma or GED required.
- 2–3 years general work experience in a hospital or office setting preferred.
- 6–12 months related experience in rehabilitation or medical office setting preferred.
- Experience with hospital programs like Epic/Medic/Misys is preferred.
Responsibilities
- Greet and check in patients.
- Schedule and confirm appointments.
- Verify insurance and obtain authorizations.
- Answer phones and take messages.
- Collect payments (at some locations).
- Keep patient records organized and up to date.
- Help manage supplies and keep the office running smoothly.
Skills
Education
Tools
Job description
A 2024 Forbes Best-In-State Employer
CURRENT BRONSON EMPLOYEES - This career site is for external applicants only.
Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
BLH Bronson LakeView Hospital
Rehab Support Assistant (Medical Clerical Support Staff) Paw Paw- PRN, Variable Shift
Bronson Rehabilitation Services is looking for a detail-oriented and friendly person to support our rehab team. In this role, you'll welcome patients, schedule appointments, check insurance, and help manage patient records. You’ll also answer phones, collect payments, and help keep the office running smoothly.
As a Rehabilitation Support Assistant, you’ll be an important part of our rehab team. Your main job is to help our patients have a smooth and positive experience from the moment they arrive.
- Greet and check in patients
- Schedule and confirm appointments
- Verify insurance and help with authorizations
- Answer phones and take messages
- Collect payments (at some locations)
- Keep patient records organized and up to date
- Help manage supplies and keep the office running smoothly
- Friendly, professional, and organized
- Comfortable using computers and learning new systems
- Able to work well in a fast-paced environment
- Great at multitasking and paying attention to details
- Experienced in a medical or office setting (6–12 months preferred)
- A high school graduate (or GED)
- Experience in medical billing, including government programs
- Knowledge of medical terminology and coding (CPT, ICD-10)
- Familiarity with healthcare systems like Epic, Medic, or Misys
- Competitive salary
- Shift differential pay
- Comprehensive Wellness Program
- Rotating weekends
- Benefits start on Day 1
- Work with a supportive and friendly team
- Opportunities to learn and grow in the healthcare field
- Be part of a hospital that values your hard work and dedication to keeping the community healthy
At Bronson, we believe in teamwork, respect, and providing top-notch care. When you work with us, you’re part of a trusted health system that values your work and supports your growth. You’ll have the chance to make a difference in patients’ lives every day—and be part of a positive, professional team that’s committed to helping others.
High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.
6-12 months of related experience
- Experience with third party billing (including county, state and federal) strongly preferred.
- Medical Terminology, CPT and ICD-10 coding strongly preferred.
- Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.
- Keyboarding and computer skills
- Accurate filing
- Professional communication
- Excellent customer service skills
- Light clerical duties as assigned.
- Math skills
- Basic office equipment
- Ability to maintain confidentiality of sensitive medical information.
- Concentrate and pay close attention to detail
- Ability to multi-task
- Ability to establish effective working relations with office staff and employees in a team
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
- Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients.
- Verifies insurance eligibility using on-line systems when available, or using phone
- Obtains authorization based on payer specific criteria
- Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record.
- Greets and checks in patients accurately and efficiently.
- Track receipt of signed treatment plans/progress notes
- Manages assigned workqueues in electronic health record.
- Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
- Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
- Maintains patient confidentiality of data and information.
- Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed.
- Provides and/or completes required patient forms
- Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
- Analyzes, interprets and enters physician orders
- Scans and indexes forms
- Follows established processes, protocols and workflows
- Maintains department infection control needs
- May need to cross train and provide coverage at other departments within Rehabilitation Services as needed.
Part time
10
4100 Physical Therapy - OP (BLH)
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