Rehab Patient Access Rep

Resurgens Orthopaedics; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Resurgens Orthopaedics seeks a Patient Access Representative to be the first point of contact for patients and to help with registration and financial intake. You will verify insurance, collect required information, and schedule appointments, ensuring a smooth patient experience.

The role requires strong communication, attention to detail, and adherence to HIPAA. Experience with EHR and scheduling software is a plus, with a focus on accuracy and excellent service.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Experience in healthcare settings, patient registration, or insurance verification is preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify demographic, financial, and insurance information for accuracy.
• Input data into the EHR system and ensure forms are completed on time.
• Verify insurance coverage and eligibility prior to appointments or procedures.
• Obtain prior authorization for procedures as required by insurers.
• Schedule patient appointments based on physician availability and patient needs.
• Explain co-pays, deductibles, and insurance benefits to patients and assist with payment options.

Skills

Communication

Attention to Detail

Problem-Solving

Time Management

HIPAA compliance

Microsoft Office

Education

CHAA certification (preferred)

Tools

EHR systems

Scheduling software

Job description

Job Type

Full-time

Description

SUMMARY The Patient Access Representative serves as the first point of contact for patients entering the healthcare facility and plays a critical role in ensuring the smooth and efficient operation of the patient registration and financial intake process. This role is responsible for gathering accurate patient information, verifying insurance coverage, and scheduling appointments all while effectively managing patient interactions to ensure a positive experience. The Patient Access Representative will work closely with healthcare providers, insurance companies, and patients to ensure all necessary information is accurately documented for billing and insurance purposes.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other Duties May Be Assigned)

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the Electronic Health Record (EHR) system.
• Ensure all required forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Provide patients with necessary pre-appointment instructions and information.
• Confirm appointments and assist with rescheduling as necessary.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options, setting up payment plans, and financial assistance programs as necessary.
• Act as a liaison between patients, healthcare providers, and insurance companies.
• Address patient inquiries and concerns regarding appointments, billing, and insurance coverage.
• Handle sensitive patient information with confidentiality, adhering to HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure a seamless patient experience.
• Support the team in resolving any operational issues related to patient access.

EDUCATION, CERTIFICATION/LICENSURE AND EXPERIENCE

• Certification in Patient Access (e.g., Certified Healthcare Access Associate (CHAA)) preferred by not required.
• Previous experience in a healthcare setting, particularly in patient registration, insurance verification, or customer service, is preferred.
• Experience with Electronic Health Records (EHR) and scheduling software is an advantage.

SKILLS/ABILITIES

• Communication Skills: Excellent verbal and written communication abilities to interact with patients, families, and colleagues.
• Attention to Detail: High level of accuracy when entering patient information and verifying insurance details.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues related to patient registration and insurance coverage.
• Time Management: Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Confidentiality: Understanding and adherence to HIPAA regulations to maintain patient privacy.
• Technical Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook) and patient management software.

PHYSICAL DEMANDS

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to clearly communicate in person and over the telephone. Vision: Visual acuity adequate to perform job duties, including visual examination of patient (if applicable) and reading information from printed sources and computer screens. Other: Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required. Adequate physical ability includes sufficient manual dexterity to perform the requisite health care service needed. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting with some heavy lifting, pushing and pulling.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases and bodily fluids when interacting with patients and/or family members. The employee may be occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is typical of a physician’s office.

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the duties, responsibilities, and requirements of the position.