Rehab Office Specialist - Full Time First Shift

Valley Health; Front Royal (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Zero-Deductible health plan

Dental & vision insurance

Paid time off

Tuition assistance

Retirement Savings Match

Employee assistance program

Wellness program

Job summary

Valley Health seeks a PHYSICAL THERAPY O/P administrative support professional to ensure timely access to rehabilitation services. You will schedule patients, assist with admissions, and verify preauthorizations while supporting the rehab operations team.

You will handle phones, data entry, and reporting, maintaining professional communication with internal teams and patients in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Experience in an office setting preferred (1 year).
• BLS Certification required.
• Strong data entry and organizational skills.

Responsibilities

• Schedule rehabilitation appointments to optimize capacity.
• Assist with admissions/registrations and patient flow.
• Process insurance preauthorization and review medical necessity.
• Provide clerical support to Rehabilitation Services Operations.
• Answer phones, data entry, prepare reports, and filing.

Skills

Data entry

Customer service

Communication

Multi-tasking

Office software

Education

High School Diploma or GED

Medical secretarial program preferred

Tools

Scheduling software

EHR systems

Medical billing

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

PHYSICAL THERAPY O/P - 257090

Worker Sub Type

Regular

Work Shift

First Shift (United States of America)

Pay Range

$18.59 - $24.16

Job Description

The employee provides the highest quality customer support to VH customers and employees. Communicates regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions. Under minimal supervision the employee must demonstrate strong support skills for rehab services department operations; keep up to date on current technology, and be able to multi-task in a stressful and fast paced environment. The employee facilitates patient access to the delivery of rehabilitation services in a timely manner through scheduling appointments for rehabilitation patients to optimize capacity; completing the patient admission/registration process, facilitating insurance payment of rehab care by ensuring preauthorization requirements have been met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria. The employee provides clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing various reports, filing, scanning, ordering and organizing supplies, etc. In addition, the employee maintains a working knowledge and is supportive of departmental, hospital and organizational initiatives and updates, and stays current with communication, such as emails, in a professional and timely manner

Education

High School Diploma or GED required

Graduation from accredited medical secretarial or business program preferred.

Experience

One (1) year office experience with keyboarding skills preferred.

Certification & Licensures

BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required*

• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Qualifications

Ability to complete data entry functions in multiple software systems required. Above average organizational skills with attention to detail work. Ability to establish and maintain effective working relationships with associates, patients and others. Strong skills in communicating - either over the phone or in person.

FLSA Classification

Non-exempt

Physical Demands

6 A Customer Service

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.