Rehab Clerical Aide

Aurora Health Care; Milwaukee (WI); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Aurora Health Care in Milwaukee is seeking a Rehabilitation Support Assistant to assist Licensed Therapy Providers and keep the rehab department running smoothly. You will help with patient positioning, transfers, therapeutic modalities, and routine exercises under supervision.

The role also covers front-desk tasks, scheduling, and coordinating with physicians, ensuring courteous, efficient patient flow. The position requires a High School Diploma and at least 1 year in healthcare or related

Formación

• Demonstrated customer service skills in a healthcare setting.
• Strong communication and organizational abilities.
• Ability to engage people in a warm and positive way.
• Basic computer skills including word processing and data entry.

Responsabilidades

• Assist Licensed Therapy Providers with direct patient contact activities under supervision, such as patient positioning, transfers, and administration of therapeutic modalities.
• Improve therapist efficiency by initiating treatments when overlap occurs and by using problem-solving strategies.
• Perform registration, scheduling, cashiering, admitting and follow-up of patients to ensure efficient and courteous care; coordinate appointments with other areas or physician offices.
• Perform reception/clerical duties (phone calls, messages, greeting patients, scheduling, billing, mailing, filing) to support smooth department operations.
• Review therapy orders in EMR and route patients appropriately; maintain department records and process billing/reimbursement forms; verify insurance and follow up on reauthorizations.
• Monitor therapy environment to meet patient experience standards; order, stock and organize equipment and supplies; maintain department office equipment and perform basic upkeep.
• Cleans and disinfects gym/treatment areas and equipment; perform routine safety checks and complete work orders.
• Physical requirements support include lifting up to 50 lbs, pushing/pulling, and ability to handle travel and exposure to hazards as described in the job description.

Conocimientos

Customer service

Communication

Organizational skills

Warm, engaging demeanor

Computer skills

Educación

High School Graduate

Descripción del empleo

• Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
• Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.
• Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
• Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
• Maintain department files, binders, records, logs, etc. Process billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on need for reauthorizations.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes linens as appropriate. Monitors department office equipment and troubleshoots minor problems.
• Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards. Performs routine maintenance/safety checks and completes work orders.

Major Responsibilities

• Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
• Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.
• Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
• Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
• Maintain department files, binders, records, logs, etc. Process billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on need for reauthorizations.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes linens as appropriate. Monitors department office equipment and troubleshoots minor problems.
• Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards. Performs routine maintenance/safety checks and completes work orders.

Licensure, Registration, And/or Certification Required

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in health care, public relations or health care education.

Knowledge, Skills & Abilities Required

• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Physical Requirements And Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, kneel, and reach above shoulders throughout the workday.
• Must be able to:
• lift up to 50 lbs. from floor to waist.
• lift up to 10 lbs. from waist to overhead.
• lift and carry up to 40 lbs. at waist height a reasonable distance.
• Must be able to:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present.
• Must have functional speech, hearing, and sight.
• Exposed to electrical and chemical hazards as well as blood and body fluids; therefore must have ability to wear protective clothing as needed.
• Operates all equipment necessary to perform the job.
• Position may require travel, therefore may be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.