Rehab Clerical Aide

American Addiction Centers; Delavan (WI); On-site; USD 43,000 - 65,000; Full time

Job summary

Advocate Health in Wisconsin is seeking a Rehab Clerical Aide to support the outpatient rehabilitation department at Aurora Lakeland Medical Center in Delavan. The role includes patient registration, scheduling, and assisting therapists with routine tasks in a fast-paced setting.

You will handle clerical duties, coordinate with offices, ensure smooth operations, and uphold patient care standards. Requires high school diploma and about 1 year in healthcare; BLS within 6 months.

Qualifications

• High School Graduate.
• Typically 1 year of experience in health care, public relations or health care education.
• Basic Life Support (BLS) certification within 6 months unless exempted.

Responsibilities

• Supports efficiency of the Licensed Therapy Provider and rehab dept, including patient positioning, transfers and use of modalities.
• Improves therapist efficiency by starting treatments when patients are overlapped and using problem-solving approaches.
• Communicates patient needs and status changes to therapists; assists with scheduling and follow-up.
• Performs registration, scheduling, cashiering, admitting and patient follow-up for efficient care delivery.
• Handles reception duties: phones, messages, greeting, scheduling, billing and document handling.
• Reviews therapy orders in EMR and routes patients appropriately.
• Maintains department files, records and bills; completes verifications and authorizations as needed.
• Monitors therapy environment to meet patient experience standards.
• Orders, stocks and organizes equipment; handles linen stocks and basic maintenance.
• Cleans and disinfects areas and equipment per standards; may perform basic safety checks.

Skills

Customer service

Communication skills

Organizational skills

Computer literacy

Education

High School Graduate

Job description

Aug 13, 2026

$20 - $31/hour

Department

37528 Aurora Lakeland Medical Center - Outpatient Rehabilitation: Delavan

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Rehab Clerical Aide to be split position between Aurora Sports Health Delavan (M-W-F, 8-4:30) and Aurora Physical Therapy Waterford (Tues-Thurs, 8-4:30). No weekends or holidays

Pay Range

$20.80 - $31.20

Major Responsibilities

• Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
• Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.
• Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
• Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
• Maintain department files, binders, records, logs, etc. Process billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on need for reauthorizations.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes linens as appropriate. Monitors department office equipment and troubleshoots minor problems.
• Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards. Performs routine maintenance/safety checks and completes work orders.

Licensure, Registration, and/or Certification Required

• Basic Life Support (BLS) for Healthcare Providerscertification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in health care, public relations or health care education.

Knowledge, Skills & Abilities Required

• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, kneel, and reach above shoulders throughout the workday.
• Must be able:
• lift up to 50 lbs. from floor to waist.
• lift up to 10 lbs. from waist to overhead.
• lift and carry up to 40 lbs. at waist height a reasonable distance.
• Must be able:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present.
• Must have functional speech, hearing, and sight.
• Exposed to electrical and chemical hazards as well as blood and body fluids; therefore must have ability to wear protective clothing as needed.
• Operates all equipment necessary to perform the job.
• Position may require travel, therefore may be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.