REGULATORY SPECIALIST III - 43003506

State-of-Florida; West Palm Beach (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

State of Florida is seeking a Regulatory Specialist III to manage workers’ compensation compliance, review business records, and handle penalty calculations. The role requires data analysis, Excel use, and strong communication with internal and external stakeholders.

Primary duties include processing payments, maintaining CCAS records, and providing guidance on workers’ compensation laws and rules. A Level 2 background check is required, with security clearances for access to DEO SunTax and

Qualifications

• Knowledge of organizing and presenting data.
• Ability to collect, record and analyze data.
• Ability to communicate effectively, verbally and in writing.

Responsibilities

• Review employer records for penalty calculations and compliance.
• Process payments using district check reader equipment and track payment data in Excel.
• Enter data and manage CCAS narratives for penalties and exemptions.
• Interact with customers via walk-in, phone or email to answer questions and resolve issues.
• Assist in training employees on front desk policies and procedures.

Skills

Data organization

Data analysis

Verbal & written communication

PC proficiency

Education

Post-secondary degree

Tools

CCAS

DAVID

Excel

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884040

Working Title: REGULATORY SPECIALIST III - 43003506

Requirement:

• Two (2) years of equivalent work experience in administrative and/or data/clerical, reviewing applications, documents, or requests received through an online system are required. A post-secondary degree from an accredited college or university may substitute for the required work experience.

Preferences:

• One (1) or more years of experience processing payments using Optical Character Recognition (OCR) equipment.
• One (1) or more years of workers’ compensation experience.
• One (2) or more years of customer service experience.
• Bilingual with the ability to fluently speak and write Spanish and English.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of the methods for organizing and presenting data; Ability to collect, record and analyze data relating to records or operational procedures. Ability to utilize problem-solving techniques. Ability to prepare reports. Ability to make decisions in a timely manner. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively, verbally and in writing. Ability to establish and maintain effective working relationships with others. Skill in using personal computers; using phone system; running copy machine.

OTHER KSAs (Incumbent may learn on job):

Knowledge of CCAS, ability to proficiently utilize Excel. Knowledge of workers’ compensation compliance rules and procedures.

SPECIAL NOTES:

This position requires a security background check, including fingerprint as a condition of employment.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BRIEF DESCRIPTION OF DUTIES:

This position requires a thorough knowledge of the compliance and liability provisions of the Workers’ Compensation Law, workers’ compensation compliance rules and procedures (s. 440.02, 440.05, 440.10, 440.107, 440.38 F.S. and 69L-6 F.A.C.). The incumbent of this position is required to have access to the Department of Economic Opportunity (DEO) SunTax data. As such, a Level 2 background check is required every five (5) years. The incumbent of this position is also required to have access to the FL Department of Highway Safety and Motor Vehicles, Driver and Vehicle Information Database (DAVID) system.

Conducts a review of employer business records submitted for penalty calculations to ensure completeness based on the served Business Records Request (BRR). and, if applicable, review documentation for the application of credit to be applied to the noncompliance penalty by the Penalty Audit Section. Provides education and information on workers’ compensation insurance law, rules, regulations, and internal policies and procedures to internal and external customers.

Receives and validates actual noncompliance penalty payments submitted by employers. Processes payments utilizing district check reader equipment and track payment information using Excel. Reconciles payments processed through the check reader with the Coverage and Compliance Automated System (CCAS) and provides monthly reports to district management, Investigations Manager and Bureau Chief. Accurately documents check reader info per payments in CCAS narratives.

Examines Notices of Elections to be Exempt (exemption applications) to determine if exemption from workers’ compensation insurance qualifications is met. Reviews, processes, and analyzes exemption applications (utilizing DAVID system, Div. of Corp., and DBPR) to determine if applicants meet the qualifications for issuance of a workers’ compensation exemption by entering data into the Coverage and Compliance Automated System (CCAS). Identifies deficiencies or incomplete information contained in the exemption application and issues a deficiency notice to the applicant. Organizes, scans and upload employer payroll records and enforcement documents into the Automated Image Tracking System and makes narrative entries pertinent to the case. Maintains a working knowledge of CCAS and Chapter 440, F.S. and all administrative rules pertaining to workers’ compensation exemption process.

Meets with walk-in customers or via telephone or email to respond to questions, complaints, or concerns regarding various aspects of workers’ compensation insurance. Researches and retrieves information from CCAS to resolve insurance policy and/or exemption discrepancies and/or assist customers. Ensures accuracy of insurance policy and/or exemption from workers’ compensation insurance data is maintained in CCAS. Consults with city, county, and state officials and applicants regarding their respective license status and license requirements. Consults with city, county, and state officials and applicants regarding their respective license status and license requirements Mails enforcement documents, via certified mail, as requested by Investigators. Sends enforcement documents to Process Server, as requested by Investigators.

Assist in training employees on front desk policies and procedures; other duties as assigned by supervisor.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location: WEST PALM BEACH, FL, US, 33401

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.