REGULATORY SPECIALIST II - 64007198

State of Florida; Tallahassee (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan options

Paid holidays and leave

Job summary

The Florida Department of Health is seeking a Regulatory Specialist II in Tallahassee to support the Medical Marijuana Use Registry and related regulatory activities. You will assist with program inquiries, perform audits, and help ensure compliance with applicable laws and rules.

Ideal candidates have strong computer skills (Word/Excel/PowerPoint/Outlook), good written and verbal communication, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Professional experience to include answering phones, preparing reports, creating correspondence, researching, and gathering data.
• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provides customer assistance to internal and external stakeholders using approved call scripts or routing to appropriate vendor/division.
• Provides complete, accurate, and professional service to all inquirers in a courteous manner.
• Assist MMTC staff with seed-to-sale system inquiries.
• Greets and screens individuals to determine level of assistance.
• Assist with legislative requests and inquiries for the OMMU as needed.
• Perform routine audits of applications processed by the third-party vendor for regulatory compliance.
• Provide technical assistance to ensure applications are processed correctly.
• Process patient and caregiver applications for Medical Marijuana Use Registry identification cards.
• Conduct routine audits of MMU Registry identifications for compliance.
• Develop and maintain updated messaging scripts with program staff.
• Other duties as assigned.

Skills

Microsoft Office

English proficiency

Active listening

Reading comprehension

Office procedures

Report writing

Time management

Data entry

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Requisition No: 882636

Agency: Department of Health

Working Title: REGULATORY SPECIALIST II - 64007198

Pay Plan: Career Service

Position Number: 64007198

Salary: $ 40,320.02

Posting Closing Date: 09/20/2026

Total Compensation Estimator Tool

Department of Health

Open Competitive Opportunity

Full-time Career Service Position

Your Specific Responsibilities

• Provides customer assistance to internal and external stakeholders by either providing responses to program related inquires using an approved call script, routing calls to appropriate vendor, division, office, and/or agency, or obtaining necessary information to address electronic and written communications.
• Provides complete, accurate, and professional service to all persons who inquire or ask for assistance in a courteous and respectful manner.
• Assist MMTC staff with seed-to sale system inquiries.
• Greets and screens all persons to determine level of assistance required.
• Assist with legislative requests and inquiries received by the OMMU as needed.
• Perform routine audits of applications processed by the third-party vendor to ensure compliance with regulatory requirements established by law, rules, and departmental policies.
• Provide technical assistance to ensure applications are processed accordingly, includes assisting with clearing application issues, troubleshooting the application module, and completing application reviews as needed.
• Process patient and caregiver applications for Medical Marijuana Use Registry identification cards.
• Conduct routine audits of applications for Medical Marijuana Use Registry identification cards to ensure compliance with regulatory requirements established by law, rules, and departmental policies.
• Develop and maintain updated messaging scripts in coordination with program staff.
• Other duties as assigned.

Required Knowledge, Skills, And Abilities

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; communicating effectively with others in writing.
• Listening to what other people are saying and asking questions as appropriate; talking to others to effectively convey information.
• Understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations.
• Knowledge of office procedures and practices.
• Ability to prepare correspondence and administrative reports.
• Ability to plan, organize and coordinate work assignments.
• Entering, transcribing, recording, storing, or maintaining information in either written form or electronically.

Qualifications

Required Qualifications:

• Professional experience to include answering phones, preparing reports, creating correspondence, researching, and gathering data.
• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.

Preferred Qualifications

• High School Diploma or equivalent; AND
• 2 years or more of professional experience to include answering phones, preparing reports, creating correspondence, researching, and gathering data.
• 1 year or more of professional experience reviewing documentation to ensure it meets required standards.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Mission

Florida Department of Health Mission, Vision, and Values:

Vision

To be the Healthiest State in the Nation.

Values

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Tallahassee, Florida

Benefits

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.