Regulatory Operations Analyst, User Safety & Risk Operations

OpenAI; San Francisco (CA); On-site; USD 252,000 - 280,000; Full time

Benefits offered by this job

Relocation support

Medical, dental, vision insurance

401(k) with employer match

Paid parental leave

Paid time off

Job summary

OpenAI is seeking a Regulatory Operations Analyst in San Francisco to scale global regulatory and compliance operations. You will manage complex regulatory inquiries, collaborate with Legal, GRC, Privacy, and Product, and help shape workflows, tooling, and escalation playbooks to ensure safe, scalable compliance.

The role emphasizes independence, discretion, and the ability to operate across time zones while handling sensitive content and regulatory challenges.

Qualifications

• 8+ years of experience in regulatory compliance, legal operations, and trust & safety, preferably in a global or high-growth tech environment.
• Ability to translate content moderation or online safety requirements into operational workflows and to navigate evolving global frameworks as it relates to AI.
• Experience partnering with in-house legal counsel, DPOs, or external regulators on audits, inquiries or escalations.

Responsibilities

• Handle and resolve complex regulatory and user issues involving regulatory, audit, or compliance inquiries and user complaints across multiple regions.
• Lead or participate in cross-functional initiatives that strengthen our regulatory and legal infrastructure.
• Interface with Legal, GRC, Privacy, Product, Policy and Support teams to coordinate escalations and resolution paths.
• Implement operational workflows for regulatory compliance and build tooling, escalation playbooks, and knowledge domains.
• Monitor operational health through case quality audits, SLA tracking, escalation accuracy, and data analysis.

Skills

Regulatory compliance

Legal operations

Trust & Safety

Operational workflows

Vendor operations

Automation mindset

Job description

Regulatory Operations Analyst, User Safety & Risk Operations | OpenAI

Careers

Regulatory Operations Analyst, User Safety & Risk Operations

Trust & Safety - San Francisco

About the Team

At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Governance Risk & Compliance, Policy and Engineering.

We support a global and diverse user base across OpenAI’s suite of product offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.

About the Role

We are seeking an independent, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global regulatory and compliance operations from San Francisco.

This role focuses on complex regulatory operations, including work under the EU Digital Services Act (DSA) and EU AI Act, as well as regulatory inquiries and complaints across the Americas, and Asia-Pacific. You’ll manage sensitive cases independently, exercise sound judgment on escalations, and work closely with Legal Counsel, Governance, Risk and Compliance (GRC), and other cross-functional partners. You’ll also bring a working understanding of privacy and intellectual property matters so you can recognize and elevate related issues when needed. Beyond frontline casework, you’ll help shape the documentation, workflows, tooling, and automation that support safe, scalable and regulatory and legal compliance operations.

This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model.

Please note: This role may involve exposure to sensitive or concerning content, including complaints involving harassment, fraud, or regulatory violations. Strong personal discretion, empathy, and resilience are essential. In This Role, You Will:

Handle and resolve complex regulatory and user issues involving:

• Regulatory, audit, or compliance inquiries and user complaints across Europe, North America, Latin America, and Asia-Pacific. AI governance and regulatory frameworks (e.g., EU AI Act, DSA, and OSA)
• Regional content moderation and online safety requirements in markets including EU, UK, Brazil, Indonesia, and Australia
• Trust & Safety incidents that intersect with regulatory obligations
• Privacy and intellectual property escalations e.g. privacy rights requests or copyright takedowns
• Perform risk evaluations and investigations to shape the safety of our users and compliance with regulatory frameworks
• Act as incident manager for highly sensitive regulatory reviews, coordinating with Legal on the interpretation of legal and regulatory standards
• Interface directly with Legal, Governance Risk & Compliance, Privacy, Product, Policy and Support teams to coordinate escalations and resolution paths
• Implement operational workflows for regulatory compliance and build and maintain tooling, escalation playbooks, and knowledge domains
• Contribute to vendor training and governance models, especially during transitions and ramp-up phases
• Lead or participate in cross-functional initiatives that strengthen our regulatory and legal infrastructure
• Monitor operational health through case quality audits, SLA tracking, escalation accuracy, and data analysis

You Might Thrive in This Role If You:

• Have 8+ years of experience in regulatory compliance, legal operations, and trust & safety, preferably in a global or high-growth tech environment
• Have translated content moderation or online safety requirements into operational workflows and can navigate evolving global frameworks as it relates to AI
• Have partnered with in-house legal counsel, DPOs, or external regulators on audits, inquiries or escalations
• Understand tiered support structures and have worked with vendor operations at scale
• Bring a structured automation first, systems mindset to operational governance and risk evaluation
• Communicate clearly, empathetically, and effectively, especially in writing responses to sensitive issues
• Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
• Thrive in high-autonomy environments, making sound decisions independently and coordinating effectively across teams and time zones

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Aff... Statement .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation

$252K – $280K + Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.