Regulatory Inquiry Coordinator

Integrated Resources Inc.; Lenexa (KS); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in workforce solutions seeks a candidate for a regulatory customer support role. The position involves addressing regulatory questions and providing documentation support within the Life Sciences sector. Candidates with a scientific degree and relevant experience will thrive in this engaging role, offering a chance to interact with various business areas and improve service quality.

Qualifications

• Degree in a scientific field preferred, e.g., Chemistry, Life Sciences.
• 1-3 years of professional experience in a relevant area.
• Understanding of quality management systems and regulatory standards.

Responsibilities

• Answer quality and regulatory inquiries for customers.
• Provide requested quality documentation and support for products.
• Partner with commercial areas for inquiry processing.

Skills

Communication

Relationship Building

Problem Solving

Education

Degree in Chemistry or Life Sciences

Degree in Pharmacist or Engineer

Tools

SAP

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Position Summary:

The role involves answering regulatory questions via phone and email support for internal commercial and strategic customers. Preference is given to college graduates with a scientific degree (Chemistry or Life Sciences) to facilitate understanding of the supported lines of business. The candidate must be service-oriented.

• Provide customer quality and regulatory inquiry support and processing.
• Ensure customer satisfaction by providing requested quality and regulatory documentation for specific sections of the Life Science portfolio.
• Serve as SME for a specific product portfolio segment, including product technology and application.
• Implement procedures and methods to deliver quality and regulatory product and service information.
• Partner with the Commercial and Business areas for customer inquiry processing.
• Support resolution of data requirements aligned with business expectations.
• Interact with Business, Commercial, IT, Operations, Supply Chain, and other Q&R management teams.
• Utilize electronic tools to manage inquiry processes, data, and reporting/trending activities.

Qualifications

• Degree (e.g., Pharmacist, Chemist, Engineer) providing knowledge of theories, principles, and concepts within Quality Management Systems.
• Professional experience of approximately 1-3 years.
• Knowledge of market, competitors, and technological processes.
• Understanding of broad quality and regulatory standards.
• Strong skills in enterprise systems, e.g., SAP.
• Excellent communication and relationship-building skills.