Regulatory Complaint Investigator & Quality Analyst

TechDigital Group; El Paso (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

TechDigital Group is seeking a professional in El Paso, TX, responsible for supporting the complaint management team. The role includes investigating product complaints, ensuring compliance with regulatory standards, and participating in continuous improvement initiatives.

The ideal candidate will have a Bachelor's degree, 2+ years of experience in a regulated industry, and strong analytical and communication skills.

Qualifications

• 2+ years of experience in a regulated industry like medical devices or pharmaceuticals.
• Strong understanding of quality management systems such as ISO 13485.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate, document, and resolve product complaints.
• Conduct thorough investigations into product complaints.
• Perform root cause analysis for complaint trends.

Skills

Complaint handling

Root cause analysis

Regulatory compliance

Analytical skills

Communication skills

Education

Bachelor's degree in a scientific or engineering field

Tools

Microsoft Office Suite

Quality management software (e.g., TrackWise)

Job description

TechDigital Group is seeking a professional in El Paso, TX, responsible for supporting the complaint management team. The role includes investigating product complaints, ensuring compliance with regulatory standards, and participating in continuous improvement initiatives.

The ideal candidate will have a Bachelor's degree, 2+ years of experience in a regulated industry, and strong analytical and communication skills.