Registration Specialist - Tacoma

Tranow; Tacoma (WA); On-site; USD 42,078 - 50,066; Full time

Benefits offered by this job

Medical, dental, and vision benefits

HSA/FSA options

Mental health support

401K with match

PTO & holidays

Job summary

TRA Medical Imaging in Tacoma, WA is seeking a Registration Specialist to greet patients and register them for radiology procedures. You will verify insurance, collect payments, and coordinate with clinics to ensure smooth patient flow in a fast-paced reception area.

The role is onsite, with 1.0 FTE hours, Monday–Friday 10:30 AM–7:00 PM. Applicants should have a high school diploma and at least one year of related experience, and be capable of multitasking in a team setting.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience.

Responsibilities

• Greet and register patients for radiology procedures ensuring their comfort and answering their questions.
• Verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed.
• Collect account payments.
• Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized.
• Responsible for document scanning and navigating the RIS system.
• Check work email daily.
• Follow the HIPAA privacy and security policies and procedures.
• Perform other related work as required.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

RIS system

Job description

Job Summary

This position is the first impression of TRA Medical Imaging. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner. Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area. The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgment and experience to plan and accomplish goals.

Location

This is an onsite role based at our Union Ave. TRA location. Visit our website to learn more about this site and our team!

Schedule

1.0 FTE - Monday - Friday, 10:30 AM - 7 PM.

Pay and Benefits

New employees to this role can expect to be offered $20.23 - $24.07 per hour based on relevant experience, skills, and abilities.

Benefits + Perks

• Prioritize your work / life balance- No on-call or overnight shifts!
• Shift differentials for any hours worked after 6PM or on the weekends
• Medical, dental and vision benefits
• Available HSA and FSA options
• Mental health and wellness benefits through our Employee Assistance Program (EAP)
• Basic life insurance, and long term disability coverage
• Robust 401K package: Automatic 3% employer contribution on day one + up to 3% employer match
• Accrue up to 17 days of PTO per year for all eligible new employees
• Generous PTO rollover + PTO cash out opportunities
• 9 paid holidays
• Annual, automatic compensation growth path
• Profit sharing
• Options for Legal / ID Protection, and more

About TRA Medical Imaging

TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values.

We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation.

Why Choose TRA Medical Imaging

TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities.

Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story.

Essential Job Functions

1. Greet and register patients for radiology procedures ensuring their comfort and answering their questions.
2. Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed.
3. Collect account payments.
4. Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized.
5. Responsible for document scanning and navigating the RIS system.
6. Check work email daily.
7. Follow the HIPAA privacy and security policies and procedures.
8. Perform other related work as required.

Qualifications

Education / Work Experience

• High School Diploma or GED equivalency required.
• Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience.

Job Knowledge / Skills

• Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR.
• Working knowledge of CPT codes and the RIS system.
• Use proper phone etiquette and correct grammar.
• Ability to demonstrate effective customer service skills.
• Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers.
• Communicate professionally with other medical facilities, patients, and customers.
• Ability to provide geographical directions to all outpatient locations.
• Must possess excellent verbal communication skills; good organization skills.
• Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing.
• Ability to manage multiple tasks and carry out instructions effectively.

Licensure / Certifications

Current driver’s license valid in the State of Washington is required or other evidence of equivalent mobility.

Physical Requirements

Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary.

Mental Requirements

Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.

Working / Environmental Conditions

Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.