Registration Specialist, Patient Registration, Full Time - JR103-4

Northwest Florida Community Hospital; Chipley (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Shift Differential Pay

401K with employer match

Medical, dental, vision, and life保险

FREE Services with NFCH Providers

Generous PTO plan

Competitive pay

Health and Wellness Discounts

Job summary

Northwest Florida Community Hospital in Chipley, FL seeks a full-time Patient Registration Specialist to deliver exceptional service during day shifts. The role involves collecting demographics and insurance details, creating medical records, and guiding patients through billing and privacy requirements.

The ideal candidate has at least 1 year in a customer-focused setting, strong communication skills, and a collaborative mindset.

Qualifications

• Experience in a customer-focused industry or healthcare environment preferred.
• Knowledge of patient registration processes and payer sources.
• Familiar with computer-based billing, patient accounts, and registration systems.
• Strong communication, listening, and problem-solving abilities.

Responsibilities

• Interview patients to gather demographic and insurance information to register them in the system.
• Establish and maintain patient medical records.
• Provide information on rights, notices, and benefit assignments as directed.
• Obtain authorizations and referrals from insurance companies as needed.
• Identify financial responsibilities and assist with payments and billing questions.
• Act as liaison between patients and healthcare staff.
• Explain policies and refer patients to appropriate services.
• Uphold HIPAA privacy and confidentiality requirements.
• Support organizational mission and comply with policies.

Skills

Customer service

Interpersonal skills

Problem solving

Attention to detail

Communication

Teamwork

Adaptability

Education

High School Diploma or equivalent

Job description

Patient Registration Specialist

Northwest Florida Community Hospital (NFCH), in Chipley, FL, is seeking a full-time (FT) experienced, energetic, strong and dedicated Patient Registration Specialist to provide exceptional customer service for patients, during the day shift, in our Patient Registration Department.

At NFCH, our strength lies in our promise of “Your Health…Our Mission”, where we get to know our patients and residence, care for them, and ease their way. Working at our organization means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. Join our team of passionate caregivers and make Northwest Florida Community Hospital your new home.

The successful candidate will be responsible for the following duties:

• Interview patients to gather demographic and insurance information in order to register the patient in the computer system


• Establish the patient medical record


• Provides Advanced Beneficiary Notices, HIPAA, Patient Rights and benefit assignments as directed


• Obtains authorizations, certifications, and referrals from insurance companies


• Identifies patient’s financial responsibilities and collects payments


• Liaison between patients, patients' relatives, and the healthcare organization


• Communicates patients' questions and concerns to appropriate staff members


• Explains policies and procedures to patients and refers them to the proper services required


• Ensuring all confidentiality and privacy rights of residents are observe.


• Supports and promotes the Mission, Vision, and Values; adheres to all hospital policies and procedures; commits to the Standards of Conduct; maintains professional appearance.


• Other duties as assigned.

The successful candidate will possess the following minimum qualifications:

• High School Diploma (or equivalent)


• Minimum of one (1) year experience in a customer-focused industry


• Knowledge of principles and practices of patient registration, insurance reimbursement, governmental and other payer source billing, credit and collections, cashiering and admitting


• Familiar with functions, capabilities and operation of computer-based billing, patient accounts, and registration management systems


• Excellent interpersonal skills, including customer service, patience, empathy and compassion


• Excellent computer and communication skills.


• Effective communication skills, including active listening, writing, speaking and reading comprehension


• Good collaboration and teamwork skills


• Fast and adaptive problem-solving abilities


• Keen attention to detail


• Follow all established Federal, State and Local rules, regulations and guidelines.

We are an Equal Opportunity Employer and boast an enjoyable, team oriented working environment that offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, tuition reimbursement and a voluntary match 401(k) retirement savings plan.

*Perks for our team

• Shift Differential Pay


• 401K with employer match


• Medical, dental, vision, and life insurance


• FREE Services with NFCH Providers


• A generous PTO plan


• Competitive pay


• Health and Wellness Discounts

*Details outlining program specifics are available upon request

So if you want to join a team that values your hard work, look no further than Northwest Florida Community Hospital!

Job Type: Full Time

Pay: Based on years of relative work experience

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Employee assistance program


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Physical Setting

Hospital

Schedule

• 8 hour shift


• Weekend Availability (as needed)

Experience

1 year in a customer-focused industry required; preferred experience in healthcare patient registration with in-depth knowledge of patient registration process, healthcare billing and reimbursement, insurance verification and pre-certification, medical terminology, financial counseling and negotiating skills

Working Conditions

Office environment; Able to tolerate rapid fluctuations in work load and multiple priorities.

Work Remotely

No

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job.

Final confirmation of any job offer will be contingent upon successful completion of all pre-employment requirements, to include undergoing a pre-employment drug screening, and that failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove the applicant from consideration for employment for one year.