Registration Specialist | Full-Time

Singing River Health System; Ocean Springs (MS); On-site; USD 34,000 - 45,000; Full time

Job summary

Singing River Health System in Ocean Springs seeks a Patient Access Services Registration Specialist who serves as the first point of contact for patients and visitors. You will interview for demographic, financial, and insurance data needed for billing and scheduling, while ensuring accuracy and privacy.

The role emphasizes de-escalation, strong communication, and customer service as you support the Revenue Cycle and strive for a smooth patient experience.

Qualifications

• High school diploma or equivalent required; some college preferred.
• CHAA or CRCR certification preferred; de-escalation training required by orientation.
• Experience in hospital or physician office registration and scheduling preferred.
• Must have strong customer service and communication skills.
• Proficient computer skills including Outlook and Word.

Responsibilities

• Interview patients or their representatives to collect demographic, financial, and insurance data for billing and accounts.
• Screen for insurance pre-certification requirements and verify information accuracy.
• Ensure accurate identification and protect patient privacy while recording data.
• Support Revenue Cycle by maintaining registration accuracy and timely tasks.
• Demonstrate excellent customer service with professional etiquette during interactions.

Skills

Patient registration

Customer service

Communication

De-escalation

Detail oriented

Education

High school diploma or equivalent

Some college

Tools

MS Outlook

Microsoft Word

Computer literacy

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift:
Monday-Friday (8:30am-5:00pm); Rotating Saturday

Location:
Singing River Ocean Springs Hospital

Job Description

Position Overview:
The Patient Access Services Registration Specialist is the first point of contact at Singing River Health System and must ensure a pleasant experience for both patients and visitors. The Registration Specialist interviews patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. He/She conducts screening for all insurance pre-certification requirements.

The Registration Specialist minimizes medical risk to the patient and minimizes Health System liability by correctly identifying the patient, resolving duplicate medical record numbers, identifying the patient with the appropriate identification band, providing the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices and proper recording of the patient's privacy wishes. He/She contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
High school diploma or equivalent required; some college preferred.

License:
N/A

Certifications:
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:
Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Reports to:
Manager of Patient Access Services

Supervises:
None

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.